Housekeeping Supervisor
Full time @Mövenpick Hotel & Residences posted 34 minutes ago in Hospitality Shortlist Email JobJob Detail
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
Job Description
- To follow the grooming standards and check the grooming of the team
- To ensure the cleanliness of apartments are consistent with A la Carte Standards and rooms are in line with hotel standards
- To inspect all Vacant Rooms, checkout rooms, and departures daily.
- Ensure having rooms inspected “checked” for all late arrivals, overnight & early arrivals.
- Coordinate with Front Office supervisors to have the arrival group rooming lists, then ensure all rooms are ready & inspected at least 2 hours prior to group arrivals.
- To ensure submitting discrepancy report twice a day to Front Office Supervisors.
- To monitor the team’s performance and assist with training to improves standards as required
- To ensure consistent balance in allocating the housekeeping room attendants between Hotel rooms & Residences
- To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
- Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions
- To lead daily A daily housekeeping briefings and monthly employee meetings
- To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
- To drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
- Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the residences which will assist with the maximization of revenue.
- To attend Training Sessions and hold regular meetings with the team
- To report damages to the Executive Housekeeper and Engineering Coordinator
- To handle and resolve guest complaints whilst keeping the Executive Housekeeper and Front Office Supervisors informed.
- Ensure all Housekeeping team members are aware of the a la carte services available to residents and are skilled in up selling them as a preferred supplier
- Ensure self and the team use the Resident’s and Guests name when greeting
- Ensures Residents/Guests and Team Members are communicated to in a polite and courteous manner at all times.
- To give your full cooperation to all guests & residents, assisting in a prompt, caring and helpful manner.
- Anticipate guests & residents needs wherever possible and react to these to enhance customer satisfaction and increase revenue.
- Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved.
Qualifications
- Degree / Diploma in Hospitality Management or any related field
- Work experience in a similar capacity, especially in a 4 or 5-star hotel
- Keen eye for detail
