F&B Banquet Supervisor
Full time @Kempinski Hotels posted 6 days ago in Hospitality Shortlist Email JobJob Detail
-
Experience 3 Years
-
Qualifications Degree Bachelor
Job Description
Key Responsibilities
- Maintain a comprehensive knowledge of hotel facilities and local information to provide guests with accurate, helpful assistance at all times.
- Execute all tasks efficiently and punctually, ensuring all actions align with established company policies to meet departmental objectives.
- Handle all food, beverage, and operating equipment with extreme care to minimize wastage and reduce breakages.
- Strictly adhere to all hotel’s standard regulations and the hotel’s specific policies regarding fire, life, and safety.
- Lead the Banquet Waiter/Waitress team, ensuring all workstations are fully stocked, organized, and meet luxury presentation standards.
- Monitor the service sequence in real-time, providing immediate coaching to staff to ensure “Beautiful Performance” and the achievement of revenue goals.
- Utilize approved suggestive selling techniques to promote high-margin products and enhance guest experiences.
- Apply advanced supervisory and communication skills to maximize team productivity and boost employee morale.
- Maintain an expert-level understanding of all banquet food and beverage offerings to recommend pairings and upsell alternatives confidently.
- Enforce strict cash handling procedures and ensure every order is accurately processed through the MICROS POS system before service.
- Promptly report and manage “Lost and Found” items in accordance with the hotel’s standard operating procedures.
- Proactively identify, report, and rectify any potential or real safety hazards within the banquet areas immediately.
- Demonstrate adaptability regarding shift changes and assignments as necessitated by fluctuating business demands and event schedules.
- Maintain impeccable grooming standards, reporting for duty punctually in the correct uniform and name tag.
- Perform additional duties as assigned by management to support the evolving needs of the banquet department.
Skills, Knowledge and Expertise
- Minimum 3 years’ experience in a F&B Supervisory position in a 5 star Hotel.
- Diploma/Certificate in Food and Beverage/Sales
- Desirable – Supervisory Training from a reputable learning institution
- Excellent oral and written skills in English. Additional language will be an added advantage.
- Comprehensive Opera Cloud knowledge will be an added advantage
- Upselling skills/techniques.
Benefits
- Medical Cover
- Pension