Customer Retention Executive Nairobi (4 Positions)

Full time @Vilcom Networks Limited posted 10 minutes ago in Customer Care
  • Post Date : April 24, 2026
  • Apply Before : May 8, 2026
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Job Detail

  • Experience  2 Years
  • Qualifications  Degree Bachelor
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Job Description

KEY RESPONSIBILITIES

  • Proactively engage and retain customers
  • Identify at-risk clients & implement retention strategies
  • Follow up on issues and ensure resolution Support onboarding and ongoing customer engagement

REQUIREMENTS & SKILLS
CORE FUNCTIONS

  • Bachelor’s Degree (Business, IT, Telecom or related)
  • At least 2 years in customer service/retention
  • Support across Vilcom services
  • Monitor churn & customer satisfaction
  • Coordinate with SOC & technical teams for issue resolution
  • Ensure consistent customer communication & experience
  • Knowledge of CRM, ISP services & customer lifecycle. Strong communication & problem-solving skills

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