General Manager

Job Detail

Job Purpose

Provides overall leadership and accountability for the 182-bed independent mid-scale hotel, translating the approved business plan into strong operational, financial, commercial and people performance across all divisions.

Key Responsibilities

Lead execution of the hotel’s annual business plan, budgets, operating standards and strategic priorities.
Direct and hold accountable all Heads of Department, ensuring clear departmental targets, reporting and performance follow-up.
Own the overall guest experience and service standards across rooms, food and beverage, conferences, recreation and support functions.
Drive revenue growth, profitability, occupancy, conference business and cost discipline together with Sales, Finance and operational HODs.
Review management accounts, departmental budgets, forecasts, payroll, expenditure, procurement and capital requirements.
Ensure strong internal controls, revenue assurance, credit control, purchasing discipline and proper use of hotel assets.
Lead workforce planning, recruitment of senior leaders, performance management, succession planning and management development.
Ensure the hotel complies with statutory, licensing, health and safety, food safety, labour, security and other operational requirements.
Oversee procurement, stores and supplier performance at executive level, ensuring transparent purchasing and value for money.
Chair management/HOD meetings and ensure decisions are translated into measurable actions and deadlines.
Maintain effective relationships with owners, key corporate clients, suppliers, regulators and other stakeholders.
Lead crisis management, business continuity and major guest/operational incident response.

Key Performance Indicators

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration or a related field; postgraduate management qualification is an advantage.
8–10+ years of progressive hotel management experience, including substantial senior leadership responsibility.
Demonstrated experience managing multiple hotel departments and HODs in a full-service property.
Strong commercial, budgeting, financial-control, revenue-management and cost-control capability.
Strong people leadership, decision-making, communication, negotiation and stakeholder-management skills.
Working knowledge of hotel PMS/POS systems, management reporting and operational controls.

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