KEY DUTIES AND RESPONSIBILITIES

• Conduct comprehensive substance-use and psychosocial assessments to identify clients’ treatment needs, strengths, and risks.
• Develop individualized treatment and recovery plans in collaboration with clients and the multidisciplinary treatment team.
• Provide individual, group, and family counseling using evidence-based addiction counseling approaches, including Motivational Interviewing and relapse-prevention interventions.
• Provide psychoeducation on addiction, recovery, coping skills, healthy lifestyles, and relapse prevention to clients and their families.
• Support clients throughout the recovery continuum, including engagement, treatment, abstinence, relapse management, reintegration, and aftercare.
• Monitor client progress, identify barriers to recovery, and recommend appropriate adjustments to treatment interventions.
• Provide crisis intervention within scope of practice and facilitate referral to appropriate medical, mental health, or specialized services when required.
• Develop individualized discharge and aftercare plans with clients and the multidisciplinary treatment team to promote continuity of recovery.
• Maintain accurate and confidential client records, treatment documentation, progress reports, and outcome data in accordance with hospital, departmental, and Ministry of Health standards.
• Participating in clinical audits, quality improvement activities and continuous professional development.

QUALIFICATIONS AND EXPERIENCE

• Diploma in Counseling psychology from a recognized Institution.
• Evidence of training in addiction counseling/chemical dependency counseling
• Served a similar position for a minimum period of three (3) years.
• Must be a registered member of the Counselors and Psychologists Board (CPB)

OTHER SKILLS AND COMPETENCIES

• Excellent innovative and strong analytical skills;
• Excellent communication and interpersonal skills;
• Demonstrated excellent qualities of a team player;
• People management Skills;
• Planning and coordination skills.

Responsibilities

Collection Validation & Customer Facilitation

• Validate newly collected phones as they are updated during the day.
• Verify customer, device, IMEI, collection, and return information for completeness and accuracy.

Dealer, Agent & Branch Support

• Respond to queries from dealers, agent dealers, branches, and field teams regarding device returns.
• Investigate and resolve routine return-related issues while escalating complex cases to the appropriate department.
• Maintain clear communication and timely follow-up on outstanding queries.

Finance Coordination & Payment Reconciliation

• Provide supporting information and documentation required to process outstanding payments.
• Track unresolved payment cases until closure.
• Maintain accurate records of payment exceptions and recurring issues.

HQ Device Receiving & Inventory Updates

• Receive and verify phones delivered to HQ against the relevant collection and dispatch records.
• Update device receipt status in the system and other approved inventory systems.
• Verify IMEI numbers and device quantities to ensure inventory records are accurate.
• Report discrepancies, missing devices, or damaged devices immediately.

Device Unpackaging & Preparation

• Unpackage newly received phones in accordance with the reverse logistics process.
• Inspect devices for visible damage and confirm device identification details.

Locked Device & Customer Follow-up

• Contact customers whose returned devices are password/PIN locked.
• Request and document the required passwords or access information.

Inventory Storage & Organization

• Label storage shelves, drawers, and designated inventory locations according to device grade and category.
• Ensure devices are stored systematically and can be easily traced and retrieved.
• Maintain proper segregation of devices based on their processing status and grading.
• Support regular inventory counts and reconciliation exercises.

Responsibilities

• Diploma or bachelor’s degree in supply chain management, Logistics, Business Administration, Operations Management, or a related field.
• 1-3 years’ experience in inventory, warehouse operations, logistics, customer service, device operations, or a related environment.
• Experience in reverse logistics, mobile/device financing, asset recovery, or inventory management will be an added advantage.
• Strong attention to detail and data accuracy.
• Good inventory and record-management skills.
• Basic understanding of reverse logistics and device lifecycle management.
• Good communication and customer service skills.
• Ability to work with Monday.com, ERP, Excel, or similar systems.
• Strong follow-up and problem-solving ability.
• Ability to work under tight SLAs and manage multiple priorities.
• Good understanding of IMEI/device tracking and reconciliation.
• High level of accountability, integrity, and ownership.

Key Responsibilities

The successful candidate will be responsible for:

• Conducting comprehensive physiotherapy assessments and developing individualised treatment and rehabilitation plans.
• Providing physiotherapy interventions for patients with musculoskeletal, neurological, orthopaedic, cardiopulmonary, paediatric, geriatric, and other rehabilitation needs.
• Managing both inpatient and outpatient physiotherapy services.
• Providing post-operative and post-injury rehabilitation and supporting patients to regain mobility, function, independence, and quality of life.
• Conducting patient education on exercise, posture, mobility, ergonomics, prevention of injury, and self-management.
• Prescribing and supervising appropriate therapeutic exercises and rehabilitation programmes.
• Assessing and advising on mobility aids, assistive devices, positioning, and functional independence.
• Working collaboratively with doctors, occupational therapists, nurses, orthopaedic teams, rehabilitation professionals, and other healthcare providers.
• Supervising, mentoring, coaching, and evaluating physiotherapy staff and students.
• Developing and implementing departmental policies, SOPs, clinical protocols, and quality improvement initiatives.
• Coordinating departmental operations, including duty rosters, workflow, equipment, supplies, and service delivery.
• Monitoring departmental performance against agreed clinical, operational, quality, and financial targets.
• Maintaining accurate patient records, treatment notes, statistics, reports, and other required documentation.
• Participating in clinical audits, quality improvement projects, patient safety initiatives, and continuous professional development.
• Promoting excellent patient experience and maintaining high standards of professional and ethical practice.
• Supporting hospital programmes such as health promotion, community outreach, medical camps, and rehabilitation education.
• Participating in departmental and hospital meetings and contributing to strategic planning.
• Ensuring compliance with relevant Kenyan healthcare laws, regulatory requirements, professional standards, hospital policies, and infection-prevention practices.
• Identifying opportunities for development and expansion of physiotherapy and rehabilitation services.
• Performing any other duties relevant to the position as assigned by management.

Qualifications and Requirements

Applicants should have:

• A Bachelor’s Degree in Physiotherapy from a recognised university.
• Valid registration and licence to practise from the relevant regulatory council in Kenya.
• Compliance with all applicable legal and professional requirements for physiotherapy practice in Kenya.
• At least 3 years’ experience in a managerial/supervisory position, preferably within a hospital or healthcare setting.
• Demonstrated experience in departmental leadership, staff supervision, service planning, and performance management.
• Strong knowledge of physiotherapy assessment, treatment, rehabilitation, documentation, and patient safety.
• Specialisation or postgraduate training in a relevant area of physiotherapy will be an added advantage.
• Excellent communication, interpersonal, leadership, problem-solving, and organisational skills.
• Ability to work effectively within a multidisciplinary healthcare team.
• Commitment to professional ethics, confidentiality, quality improvement, and continuous professional development.

DESIRED ATTRIBUTES

The ideal candidate should be:

• A strong clinical and people leader.
• Patient-centred and compassionate.
• Results-oriented and highly organised.
• Innovative and willing to develop new rehabilitation services.
• An effective communicator and team player.
• Skilled in conflict resolution and staff management.
• Committed to evidence-based practice and continuous improvement.
• Able to work under pressure while maintaining professional standards.
• Business-aware, with an understanding of efficient healthcare service delivery.

Brief TORs:

• Provide technical and overall coordination of the FGD activity, ensuring adherence to the discussion guide and ethical requirements.
• Support training of the FGD facilitators and provide background on the Thrive by Five project for their familiarization.
• Coordinate participant mobilization and session scheduling with the two local partners.
• Facilitate inclusive, neutral, and well-structured discussions, using appropriate probing techniques to generate comprehensive qualitative data.
• Supervise note-taking, audio recording, informed-consent procedures, and secure handling of all session documentation and data.
• Conduct post-session debriefs and quality assurance reviews to verify data completeness and accuracy for timely submission of field outputs.
• Support and troubleshoot any emerging issues from the field during the activity.

Desired Qualifications

• Bachelor’s Degree/ Diploma in a relevant field or equivalent combination of education and professional experience.
• At least three years of demonstrable professional experience in community-level health promotion, health facility–level service delivery, and/or collection and analysis of data from health service providers and caregivers.
• Prior experience in collection and analysis of qualitative and quantitative data is essential.
• Sound understanding of the structure of the health system in Kenya and the way in which health services are implemented at health facility and community levels.
• Ability to work with various technologies (computers, mobile phones, etc.) and proficiency in Microsoft Word and Excel.
• Excellent interpersonal skills, attention to detail, and a positive attitude.
• Excellent oral, written, and presentation skills in English. Fluency in Dholuo is essential.

Mission Description

Maintain accurate books of accounts.

Posting of general accounting Journals

• Ensure proper classification and posting of expenses into correct GL accounts.
• Review completeness of accruals, provisions, and prepayments monthly.
• Ensure supporting schedules for allocated accounts are prepared and shared on time.
• Review accuracy of standing charges.
• Conduct full trial balance review and maintain up-to-date supporting schedule
• Ensuring journals are properly approved before booking
• Matching general ledgers

Month-End, Annual Reporting, Audit & Budgeting

• Ensure accurate cost allocation for assigned accounts monthly.
• Prepare and share accrual and prepayment reports monthly.
• Ensure all provisions are accurate, reviewed, and posted on time.
• Provide supporting schedules during month-end, budget preparation, tax audits, and internal/external audits.
• Support the Financial Controller (FC) on reporting, including Net Working Capital (NWC) and Forex impact analysis.

Tax Filing & General Ledger Management

• Follow up on supplier invoices rejected on iTax and ensure resolution monthly.
• Ensure matching of VAT accounts and timely resolution of discrepancies.
• Ensure monthly upload and reconciliation of auto-populated VAT.
• Investigate and resolve inconsistencies between iTax and local books with clear explanations and timelines.
• Ensure VAT and WHT are filed in good time
• Prepare and submit payroll byproducts. E.g., NSSF, NHIF, AHL, NITA, and other payroll-related deductions
• Ensure clean tax accounts in SAP

Approval of Disbursement Costs and general expenses

• Ensure all invoices are fully supported by relevant documentation (RCNs, POs, Delivery Notes, Payment Passes, Inbound Sheets, Billing).
• Confirm that cost recovery has been done before invoice approval; Any Variances document.
• Raise disputes with operations and follow up for timely resolution within agreed deadlines.
• Ensure proper coding of General expenses in SAP
• Ensure proper cost allocation of cost

Inventory Management

• Provide reports on cyclical and year-end stock counts.
• Support business control in inventory reconciliation and variance analysis.

Bank reconciliations

• Prepare monthly bank reconciliations
• Review and resolve reconciling items in bank reconciliations
• Liaise with treasury to close outstanding items in the bank reconciliations

Other Matters

• Any other responsibilities as may be assigned by the Financial Controller or Senior Management.

Profile

• Bachelor’s degree in commerce or any Finance/Accounting related course.
• CPA (K), ACCA, CFA or equivalent
• Minimum 2 years in a similar role

Mission Description

Maintain accurate books of account.

Posting of general accounting Journals

• Ensure proper classification and posting of expenses into correct GL accounts.
• Review completeness of accruals, provisions, and prepayments monthly.
• Ensure supporting schedules for allocated accounts are prepared and shared on time.
• Review accuracy of standing charges.
• Conduct full trial balance review and maintain up-to-date supporting schedules
• Ensure journals are properly approved before booking
• Matching general ledgers

Month-End, Annual Reporting, Audit & Budgeting

• Ensure accurate cost allocation for assigned accounts monthly.
• Prepare and share accrual and prepayment reports monthly.
• Ensure all provisions are accurate, reviewed, and posted on time.
• Provide supporting schedules during month-end, budget preparation, tax audits, and internal/external audits.
• Support the Financial Controller (FC) on reporting, including Net Working Capital (NWC) and Forex impact analysis.

Tax Filing & General Ledger Management

• Follow up on supplier invoices rejected on iTax and ensure resolution monthly.
• Ensure matching of VAT accounts and timely resolution of discrepancies.
• Ensure monthly upload and reconciliation of auto-populated VAT.
• Investigate and resolve inconsistencies between iTax and local books with clear explanations and timelines.
• Ensure VAT and WHT are filed in good time
• Prepare and submit payroll byproducts. Eg Nssf, Nhif, AHL,Nita and other payroll related deductions
• Ensure clean tax accounts in SAP

Approval of Disbursement Costs and general expenses

• Ensure all invoices are fully supported by relevant documentation (RCNs, POs, Delivery Notes, Payment Passes, Inbound Sheets, Billing).
• Confirm that cost recovery has been done before invoice approval; Any Variances document.
• Raise disputes with operations and follow up for timely resolution within agreed deadlines.
• Ensure proper coding of General expenses in SAP
• Ensure proper cost allocation

Inventory Management

• Provide reports on cyclical and year-end stock counts.
• Support business control in inventory reconciliation and variance analysis.

Bank reconciliations

• Prepare monthly bank reconciliations
• Review and resolve reconciling items in bank reconciliations
• Liaise with treasury to close outstanding items in the bank reconciliations

Other Matters

• Any other responsibilities as may be assigned by the Financial Controller or Senior Management.

Profile

• Bachelor’s degree in commerce or any Finance/Accounting related course.
• CPA (K), ACCA, CFA or equivalent
• Minimum 2 years in a similar role

About the role

• The responsibility of the Compliance Specialist is to support compliance activities in Auditing, Inspection Readiness, Change Control, CAPA management, Risk Management, Training & PLM oversight.

Key responsibilities

• Review and assess change controls for quality impact and ensure changes are implemented in compliance with regulatory and Haleon standards.
• Coordinate CAPA management through oversight of timely CAPA closures, ensuring adequate supporting evidence is provided, and effectiveness checks are undertaken.
• Coordinate the site internal audit program and ensure timely monitoring and closure of audits as per the annual audit schedule.
• Support risk assessments across quality systems and operations aligned with HQS, regulatory requirements, ICH, and ISO standards.
• Support the site training program and ensure timely monitoring and completion of monthly training requirements for the site.
• Support audit readiness assessments and preparations.
• Coordinate site problem-solving program.
• Oversee product lifecycle management activities including specification updates and change tracking.
• Monitor and update monthly KPI status for site compliance activities.
• Stand in as a backup for Quality Systems & Compliance Lead and Data Integrity Lead.
• Responsibilities of the role can be delegated to the Data Integrity Lead supported by appropriate training and competence.

 Qualifications and skills

Essential

• Bachelor’s degree in chemistry, Pharmacy, Microbiology, Chemical Engineering, Biochemistry, Social or Physical Sciences
• 3-5 years in a pharmaceutical or consumer healthcare manufacturing environment with direct exposure to GMP compliance activities

Preferred

• Strong knowledge of GMP, quality systems, and regulatory compliance requirements.
• Previous experience working in an analytical lab or production.
• Excellent analytical, interpersonal, and facilitation skills
• Ability to influence without authority and communicate to all levels of team structure to enable and drive change.
• Analytical mindset with attention to detail and accuracy in documentation.
• Organizational, planning, and prioritization skills.
• Good verbal and written communication skills.
• Result-oriented.
• High level of integrity, accountability, and commitment to fostering a quality-driven culture.
• Ability to balance regulatory compliance with business objectives while mitigating risks.

Job Purpose Statement

• Digital Channels Manager (DCM)drives the adoption, performance and growth of digital banking platforms (mobile, internet, and API channels). DCM will drive customer digital platform adoption through digital registrations and utilization in order to increase revenue and improve client experience on digital channels for existing and new-to-bank customers
• Key responsibilities include enhancing user experience (CX), analysing channel performance data, managing product lifecycles, and ensuring compliance and system stability to improve digital adoption rates.
• The role is responsible for product backlog management – creating, refining, and prioritizing items in the backlog and ensuring the team focuses on the most valuable tasks first. Other responsibilities include: Change Management; communicating the product roadmap and progress to stakeholders; getting feedback from stakeholders and incorporating it into the product backlog; collaborating and working closely with the development team throughout the development lifecycle; gathering feedback from various sources, including user testing and market research, to continuously iterate on the product and ensuring it meets evolving customer needs.
• The role is central to innovation in the digital financial services business and is thus the steward to the product management process.
• NCBA Go Getters are forward‑thinking, data‑driven problem solvers with a proven track record in fast‑paced digital transformation environments, able to navigate ambiguity, influence stakeholders, and deliver under demanding timelines.

Key Accountabilities (Duties and Responsibilities)
Delivery Execution – 40%

• Drive client adoption of digital channels (mobile app, internet banking) through targeted campaigns, marketing initiatives, and improved client experience.
• Monitor key performance indicators (KPIs) related to digital channel usage, identifying trends to optimize performance and increase revenue.
• Apply design thinking by developing user-centered solutions, prototyping, testing, and iterating based on user feedback.
• Carry out sales activities for the allocated portfolio, including implementation of business, training, marketing, and promotional strategies for digital banking products and channels.
• Collaborate with IT, marketing, and business teams to ensure seamless integration, functionality, and promotion of digital platforms.
• Analyze customer feedback to improve usability, resolve issues, and ensure high system availability.
• Ensure baselining, tracking, and reporting of all initiatives related to digital adoption.
• Communicate product development progress and updates to stakeholders.

Prioritization and Backlog Management – 30%

• Ensure baselining, tracking, and reporting of all initiatives related to digital adoption.
• Maintain a well-groomed product backlog that prioritizes high-value tasks and initiatives.
• Develop and author user stories, coordinating review and refinement with development teams to ensure clarity, relevance, and timely execution.
• Align user stories with product vision and backlog priorities.
• Participate in agile or waterfall meetings, validate prototypes, coordinate testing, approvals, pilots, and launches.
• Ensure quality reviews and sign-offs before and after deployment meet acceptance criteria.
• Manage release planning, backlog execution, and validation testing of releases, bug fixes, and enhancements.

Service Delivery (Client Focus) – 15%

• Achieve targeted customer experience and product metrics for internal and external customers.
• Analyze customer data to identify behaviors and trends that inform product improvements.
• Collaborate with internal teams and external partners to drive client-centric digital initiatives that increase adoption, engagement, NPS, and retention.
• Develop and implement product processes and standards to ensure a consistent, high-quality customer experience.

Internal Business Processes (Risk and Compliance) – 10%

• Monitor, identify, and mitigate risks related to digital finance products with relevant teams.
• Prepare process documentation and change management procedures for releases.
• Support branch and frontline teams with training and solution implementation.
• Ensure product metrics, root cause analysis, and mitigation plans are documented for audit and review.
• Research and document best practices in risk and fraud prevention.

Leadership, Learning and Growth – 5%

• Lead and influence cross-functional teams to deliver digital finance solutions and enhancements.
• Drive continuous learning to support execution of digital strategy and improve processes.

Job Specifications
Academic:

• University degree with Upper 2nd Class and any other relevant Professional qualifications.
• A Master’s degree and professional qualifications is desired.

Professional:

• A qualification in a technology-related field, Data analysis, or Project management is required.
• Proficiency in MS Office with advanced Excel and PPT skills is required.
• Human-centered design &/Product management certification is desired

Desired work experience:

• 4-5 years’ experience in Banking or digital financial services, with at least 2 years delivering or handling customer-facing digital solutions in a Product, Project Management, Data Analysis or IT applications function.
• Demonstrated success in Channel growth and customer acquisition in Fintech/Start Up/Telco/FMCG experience is desired
• Experience in handling cash management solutions/ financial service digital application – web/e-commerce/mobile app & USSD is a must
• Demonstrated understanding of SAAS/BAAS/PAAS and use emerging tech trends
• Experience working with technology driven financial products and solutions.
• Experience working in cross-functionally project teams.
• Ability to communicate effectively with both technology and business teams.
• Knowledge of product management methods and processes and a good understanding of emerging technology and big data platforms Ability to influence multiple stakeholders without direct authority

Job Purpose

• To support the coordination and implementation of the country’s market and liquidity risk in line with the regulations and the Group’s guidelines. The role will also be expected to support the identification and evaluation of market and liquidity risks.

Key Responsibilities

• Management of the Market and Liquidity Risk function. Assisting in the planning and implementation of the liquidity risk, market risk, and Profit Rate Risk in the Banking Book policies, Enterprise Risk Management Framework, and ensuring compliance by the different business units.
• Participating in the preparation of reports for the different committees.
• Assisting in the liquidity and market risk quantification under the ICAAP process. Overseeing the daily capturing, monitoring, controlling, and reporting of the Bank’s market and liquidity risks and ensuring these are reported accurately. Ensuring a detailed understanding of all P&L and risk drivers and ensuring compliance levels against established risk appetite. Suggesting, developing, and implementing measures leading to a better risk management framework and improvement of internal controls. Ensuring adequate limits (VaR, sensitivities, stress testing) and risk framework are in place, aligning with the Bank’s overall risk appetite and desk mandates. Work closely with the Front Office and Back Office Operations to ensure key risk issues are highlighted and addressed prior to introduction of new products.
• Recommending market risk limits (dealer limits, exposure limits, etc.) in line with the approved market risk appetite of the Bank. Gaining an understanding of the trading environment in which the different desks operate, including the trading strategies, products, markets, and liquidity, and discussing and challenging the hedging strategies.
• Investigating and explaining changes in the Trading Book Regulatory Capital Monitoring Counterparty Credit Risk in the Trading book and developing basic metrics used to capture and manage it (e.g., Expected Positive Exposure, Potential Future Exposure)
• Development of comprehensive stress test scenarios covering key market and Liquidity risks in the trading environment and ensuring periodic stress tests are done in line with regulatory requirements and for management decision purposes.
• Responsible for the overall implementation of the Liquidity risk management framework in liaison with Treasury.

Job Specification

Education 

• Bachelor’s Degree in Economics, Finance, Mathematics, Actuarial Science. Postgraduate qualifications such as CFA and MBA will be an added advantage. CPA (K), FRM, or any other relevant certification in Risk Management is desired.
• Training Skills: Accounting & Financial Capability; Banking Operations, Treasury Front/ Back office, Products & Processes Knowledge & Skills; Relevant Product Knowledge & Proficiency in Excel.

Work Experience 

• Minimum 5 years’ experience in financial institutions and at least 3-5 years in a similar role is required.

Key Skills & Competencies 

•  Leadership; Coaching & Mentoring; Quantitative, Analytical Thinking; Innovative Thinking; Planning & Organizing; Problem Solving Skills; Team Orientation; Initiative; Communication Skills.