Tour Sales Officer

Job Detail

Job ID 4073
Career Level Officer
Experience 2 Years
Qualifications Degree Bachelor

Job Description

Job Summary

We are looking for a proactive and detail-oriented Tour Sales Officer to join our team. The Job holder will manage client interactions, ensure smooth bookings, and oversee safari experiences for our customers.

Key Responsibilities

Communicate with clients through WhatsApp, email, and calls to manage inquiries, bookings, and payments and and ensure a quick response time to client inquiries
Prepare detailed itineraries and ensure all client requests and services are included.
Create accurate invoices for confirmed bookings and follow up on timely payments
Follow up with clients on safari to ensure satisfaction, promptly resolving any arising issues with accommodation or transport by coordinating with relevant departments.
Consistently gather post-safari client feedback and handle any concerns.
Ensure all changes in bookings or itineraries are clearly communicated to clients before and during their trips.
Maintain a problem-free safari experience by resolving issues before they escalate to the office, ensuring a high level of client satisfaction.
Contribute to the achievement of sales targets, measured weekly and monthly.
Carry out additional responsibilities as assigned to meet company objectives.

Qualifications and Skills

A Diploma or Degree in Tour Administration, Tour Consulting, Tourism Management, Hotel Management, or Hospitality.
Proficiency in German or Spanish language is key for this position
At least 2 years experience in the travel industry, particularly in reservations and/ or hotel bookings /reservations.
Strong communication and client management skills.
Experience in sales or customer service, preferably in the travel or tourism sector.
Ability to multitask and handle multiple client requests efficiently.
Detail-oriented and able to meet deadlines.
Ability to work flexible hours when necessary