Sales Trainer

Job Detail

New Hire Onboarding and tenured employee upskilling

Introducing new hires to the company values, mission, and vision
New hire activation through client-provided credentials.
Set up and maintain training facilities and related training materials.
Deliver training to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills.
Promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance.
Provide and manage a training environment that fosters trust, learning, and performance.
Offering all the necessary support during new hire onboarding and nesting phase.
Collecting new hire training feedback and submitting the same to the Training Supervisor.
Documenting, maintaining data and progress of new hire/existing employee trainings.

Focused results Improvement

Deep dive into data or conduct evaluations to determine training needs.
Conducting refreshers based on CSR performance and business needs.
Measuring the effectiveness of training sessions and preparing individual or team progress reports.
Observing the daily operations of CSRs and identifying any areas of improvement.
To participate in all frontline activities (buzz sessions, Process Update Sessions, Quality Calibrations etc.) to maintain/enhance knowledge of product.

Training Content Creation

Developing education materials, such as digital presentations, how-to manuals, and instructional videos.
Consistently refurbish training content based on business product or procedure changes.
Developing and maintaining training materials including lesson plans, group activities, the method for instructions, presentations, role-plays and assessments.

Requirements

Degree/Diploma in education, communication, HR or Public relations
Minimum 2 years experience, preferably in a BPO sector
Experience with American client & Sale training experience
Proficiency in MS office
Competency in C1 English and client language they will be supporting (if any). Excellent written, interpersonal and conflict resolution skills.
Adapt well to change and successfully set and adjust priorities as needed.
Overall understanding of customer service and the Sales industry
Experience in managing new hire batches.
Previous experience in a similar role.
Strong facilitation abilities and mentoring skills.
Excellent planning and time management skills.
Ability to breakdown complex concepts into simple, understandable topics
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Knowledge and experience in reading, analyzing, and interpreting reports and support procedures.
Ability to effectively present information and respond to questions from management, peers, and customers.
Self-driven, proactive and team player.
Ability to create good and strong work ties cross departments.

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