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Minimum Requirements:
- Diploma in a hospitality-related course.
- Additional qualification in food production is an advantage.
- Proficiency in MS Word/Excel and experience with Restaurant ERP systems (POS/GAAP).
- Strong understanding of administrative work.
Responsibilities:
- Customer Experience: Advocate for FOH team welfare to maintain a motivated workforce and exceptional customer service.
- Food Safety & Quality: Ensure only high-quality products are served by overseeing the final delivery to customers.
- Team Management: Review sales and service performance, provide feedback, and implement action plans to achieve targets.
- Standards Compliance: Ensure BOH products meet set standards.
- Driving Branch Business: Collaborate with the Branch Manager to achieve budgeted profits by adhering to the BOH budget plan.
