Regular Staff at an International Car Finance Company(Customer Relations/Success and Call Center) Full Time

1.Call Center Staff (3-Month Fixed Contract)

Location: Nairobi 

We are looking for enthusiastic and reliable Call Center Agents to join our team on a 3-month fixed contract. This role is ideal for individuals looking for short-term employment and those interested in gaining experience in a fast-paced customer service environment.

Key Responsibilities:

-Handling inbound and outbound calls in a professional and timely manner.

-Assisting customers with questions, concerns, and product/service information.

-Maintaining accurate records of customer interactions, transactions, and feedback.

-Following up with customers to ensure issues are resolved to satisfaction.

-Meet or exceed performance targets (call volume and conversion, customer satisfaction, etc.).

2.Customer Relations and Sales:

Location: Nairobi, Kiambu, Meru and Nakuru

In this position, your focus will be on building and maintaining strong relationships with clients while also driving sales and business growth. If you have a passion for delivering excellent customer service, along with a proven track record in sales and lead generation, then this opportunity is for you.

Key Responsibilities:

-Guide clients through the loan application process, ensuring they understand all required documentation and procedures.

-Identify and generate new business opportunities through various lead generation strategies.

-Manage the sales pipeline and effectively close sales deals to meet or exceed sales targets.

-Maintain up-to-date knowledge of our loan products, services, and promotions to effectively communicate with customers and provide tailored solutions.

-Work closely with other departments to ensure smooth client transactions and follow-up on outstanding loan processing or sales issues.

-Maintain accurate and detailed records of customer interactions, transactions, and sales progress.

Please note: We are not only seeking Candidates to fill this position for our Nairobi Main office, but also our branches in Kiambu Road, Meru and Nakuru. Kindly indicate clearly in your application, your preferred working location.

3.Customer Success(Collections)

Location: Nairobi

We are looking for dedicated and results-driven Candidates to join our growing collections team. In this role, you will be responsible for recovering all and overdue payments from clients while maintaining a professional and empathetic approach. You will work closely with customers to negotiate repayment plans, resolve issues, and ensure that accounts are brought up to date.

Key Responsibilities:

-Negotiate payment schedules with clients while ensuring timely recovery of debts.

-Keep accurate records of collection activities, payment arrangements, and client interactions.

-Provide excellent customer service, addressing concerns and working towards mutually beneficial solutions.

-Identify accounts that require further escalation and work closely with management on next steps.

-Collaborate with the broader collections team to develop effective strategies for improving recovery rates.

Key Qualifications:

-At least a Diploma graduate In Business Management /administration /communications /marketing or equivalent (Carry your academic certificates to the interview).

-Ability to handle challenging situations with professionalism and patience.

-Strong problem-solving skills, organizational skills, and attention to detail.

-Familiarity with CRM software is an advantage.

-Strong communication skills, both written and verbal, with the ability to explain complex information clearly.

-Ability to handle sensitive information and maintain confidentiality.

-A positive attitude, a willingness to learn, and a commitment to delivering exceptional service.

-Strong sales skills with a track record of successfully closing deals and achieving sales targets is a plus for candidates applying for the customer relations/sales position.

-Ability to work independently, meet deadlines, and thrive in a fast-paced environment.

-Computer literacy- Microsoft office tools, Apps and technology/Google services (Google docs, spreadsheets)/Typing speed 20 WPM