Operations Team Member

Job Detail

DUTIES AND RESPONSIBILITIES:

Deliver food orders from the kitchen to tables promptly and accurately.
Ensure food presentation, temperature, and quality meet restaurant standards.
Communicate with kitchen and service staff regarding order status and guest needs.
Maintain the cleanliness of the waiter stations and the restaurant.
Always follow food safety and sanitation guidelines.
Assist with restocking condiments.
Support opening and closing duties as assigned, depending on the business dynamics.
Maintains clean, tidy, and working tables at all times. Presenting a variety of menu options and taking the lead on suggestive selling based on customer preferences.
Consistently follows the set Standard Operating Procedures (S.O.Ps) during production.
Taking orders and delivering them to the table neatly and accurately in accordance with the ticket specification, and presenting bills on time and accepting payment.
Cleaning of pots, pans, cutlery, crockery, guest and staff toilets, equipment/machines, and sanitization of the general kitchen.
Ensure proper waste management by disposing of bins and cleaning of grease traps.
Food preparation, presentation, correct storage, and production of the right quality.
Assist the wait staff during busy shifts to reduce the customer wait time and ensure all meals are served hot and fresh.
Cleaning of guest and staff washrooms.
Cleaning and sanitization of the general kitchen.
Ensure proper waste management by disposing of bins and cleaning of grease traps.
Correct use of detergent.

QUALIFICATIONS

Must be a good planner, ability to think and make quick decisions under pressure, strong interpersonal and problem-solving abilities.
Must be flexible, a team player, highly responsible & reliable.
Must be customer-oriented and have excellent customer care techniques and application.
Ability to upsell and inform our guests on new menu products
Must be result-oriented, self-driven, articulate, and proactive.
In-house service training.
6 months of working experience as a certified Java House Staff. Ability to work under pressure and long hours.

EXPERIENCE

Must have basic housekeeping skills.
Be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures.

SPECIAL CONDITIONS OF EMPLOYMENT

Must have a KCSE certificate with a mean grade of C plain
Must be interested in hospitality industry.
Should have a sound menu and product knowledge.
Should have been in the company for at least six months or have equivalent skills from a food and beverage setup.

CORE COMPETENCIES

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