Operation Controller

Job Detail

Reporting to: Operations Manager

Key Responsibilities

Coordinate daily vehicle movements, driver assignments, and scheduled trips.
Monitor vehicles using GPS/vehicle tracking systems and follow up on route deviations, delays, and other operational issues.
Coordinate with drivers, clients, mechanics and other departments to ensure smooth operations.
Monitor fuel consumption, mileage, and vehicle utilization and report discrepancies.
Handle and promptly escalate breakdowns, accidents, delays, and emergencies.
Maintain accurate control-room records and prepare daily operational reports.
Ensure compliance with company procedures and operational standards.

Minimum Qualifications & Requirements

Diploma in Transport Management, Fleet Management, Business Administration or a related field.
At least 5 years experience in a busy control room, transport operations, fleet management or a similar environment.
Experience in the transport industry is highly desirable.
Experience with GPS/vehicle tracking and fleet management systems.
Good Microsoft Office/Excel skills.
High level of integrity, accountability and professionalism.
Strong communication, analytical, decision-making, and problem-solving skills.
Ability to work under pressure, multitask and meet tight deadlines.
Self-motivated, dependable and a good team player.
Willingness to work shifts, weekends and public holidays where required.

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