OPD / A&E Nurse In-charge
Full time @Premier Hospital posted 9 hours ago in Health Care Shortlist Email JobJob Detail
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
JOB PURPOSE
The Nurse In-Charge – OPD & A&E will be responsible for the overall coordination, supervision, and delivery of quality nursing care in the Outpatient and Accident & Emergency Departments. The role ensures effective resource management, adherence to clinical standards, and a positive patient experience aligned with Premier Hospital’s values of Compassion, Care, and Competence.
MAIN DUTIES AND RESPONSIBILITIES
Leadership and Operational Management
- Provide day-to-day leadership, supervision, and mentorship to nursing and support staff.
- Ensure optimal staffing levels, effective duty rostering, and fair work distribution.
- Foster teamwork, discipline, and professional accountability across all shifts.
- Ensure smooth patient flow from triage to discharge while minimizing waiting times.
Clinical and Service Excellence
- Oversee the quality of clinical care in OPD and A&E, ensuring adherence to clinical protocols and emergency standards.
- Ensure compliance with infection prevention and control (IPC) measures and patient safety guidelines.
- Supervise and ensure efficiency of the Minor Theatre, including scheduling, preparedness, and resource utilization.
- Collaborate with consultants, doctors, and multidisciplinary teams to enhance continuity and quality of care.
Departmental Growth and Revenue Optimization
- Support initiatives aimed at increasing patient volumes, retention, and service utilization.
- Monitor and improve departmental efficiency and revenue performance through cost control, optimized workflows, and reduced wastage.
- Promote and grow revenue-generating services within OPD and A&E, including Minor Theatre procedures, wellness packages, and follow-up clinics.
- Work closely with Finance, Business Development, and Clinical teams to identify and implement process improvements that enhance financial performance.
Collaboration and Stakeholder Engagement
- Build and maintain strong working relationships with consultants, clinicians, and allied health professionals to strengthen patient care pathways.
- Facilitate regular communication between nursing, clinical, and administrative teams to ensure seamless service delivery.
- Participate in interdisciplinary meetings to align departmental objectives with hospital-wide strategy.
Quality Assurance and Compliance
- Ensure full compliance with Nursing Council of Kenya (NCK) standards, hospital policies, and statutory requirements.
- Participate in quality audits, patient safety reviews, and accreditation exercises.
- Monitor and report clinical indicators, incidents, and service improvement outcomes.
Staff Development and Performance Management
- Conduct regular performance evaluations and identify training needs for nursing staff.
- Facilitate mentorship, continuous professional development (CPD), and clinical skills enhancement.
- Encourage innovation, accountability, and professional growth among the nursing team.
Patient Experience and Customer Service
- Champion exceptional patient experience by ensuring compassionate, responsive, and respectful care.
- Proactively address patient complaints, feedback, and service recovery to strengthen satisfaction and loyalty.
Reporting and Administration
- Maintain accurate and timely reports on departmental performance, staff productivity, and incident tracking.
- Provide monthly reports to the Chief Nursing Officer, including operational, financial, and quality indicators.
MINIMUM REQUIREMENTS/ QUALIFICATIONS
- Bachelor’s degree in nursing from a recognized institution.
- Valid Nursing Council of Kenya (NCK) license.
- Minimum of 5 years of nursing experience, with at least 2 years in a supervisory or in-charge role, preferably in OPD/A&E.
- Certification in Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) is mandatory.
- Certification in Advanced Trauma Life Support (ATLS) is an added advantage.
KEY JOB REQUIREMENTS
- Excellent customer service skills.
- Conversant with International patient safety goals.
- Strong understanding of emergency care protocols and triage systems.
- Strong leadership, organizational, and decision-making skills.
- Excellent interpersonal and communication abilities.
- Knowledge of healthcare quality standards, infection control, and documentation protocols.
- Proven ability to manage people, processes, and patient expectations in a fast-paced environment.
