Job Description

• The Manager, IT will be responsible for defining and executing the IT strategy in line with the global company goals.
• This leadership role involves overseeing the planning, implementation, and maintenance of IT systems to ensure operational efficiency, security, compliance, and alignment with business objectives. The manager will bring a blend of strategic thinking, technical expertise, and leadership skills.

Direct Reports:

IT Officers

IT Associates

Key Responsibilities

Strategic IT Planning:

• Develop and Implement IT strategies that support the company’s business goals and growth objectives.
• Conduct regular IT assessments and audits to identify opportunities for improvement and innovation.
• Formulate and implement IT policies, procedures, and standards to guide the organization’s technology practices.

IT Infrastructure and Management:

• Oversee the design, deployment, and maintenance of IT infrastructure, including networks, servers, etc.
• Ensure the security, availability, and optimal performance of IT systems to support business continuity and business needs.

Technology Solutions and Innovation:

• Stay informed on industry trends and emerging technologies, positioning the company at the forefront of innovation.
• Collaborate with business units to identify technology solutions that drive business growth and service excellence.

IT Service Management:

• Establish and manage IT service delivery processes, including incident management, problem resolution, change management, and service requests.
• Monitor feedback, complaints, and concerns related to service delivery, or equipment and work to address them effectively to maintain high levels of stakeholder satisfaction

Team Leadership and Development:

• Build and lead a high-performing IT team, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide leadership, coaching, and mentoring to IT staff, driving professional development and performance excellence.

Security, Risk Management, and Compliance:

• Implement cybersecurity measures to protect company and client data, ensuring compliance with industry standards and regulatory requirements.
• Develop and maintain IT disaster recovery and business continuity plans to minimize risks associated with system failures and data loss.
• Ensure compliance with data protection regulations, addressing any gaps as necessary.

Stakeholder and Vendor Management:

• Maintain strong relationships with key stakeholders, including senior management and address their technology needs.
• Negotiate and manage contracts with external vendors to optimize value and performance.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in IT management, with a proven track record of leading high-performing IT teams
• Relevant working experience in a busy IT Department,  BPO ( Added Advantage)
• Possess strong expertise in IT infrastructure management, particularly in cloud computing and cybersecurity, vital for safeguarding organizational assets.
• Demonstrated experience in strategic planning, project management, and digital transformation initiatives
• Proficiency in budgeting, resource allocation, and vendor management
• Advanced knowledge of IT governance frameworks and best practices
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions
• Strong leadership and communication skills, with the ability to influence stakeholders at all levels
• Experience with emerging technologies and their application in business contexts
• Relevant IT certifications (e.g., ITIL, PMP, CISSP) are highly desirable
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing technological