WAYS YOU CAN CONTRIBUTE

Application Portfolio Management (APM):

• Maintain and govern the Application Portfolio, ensuring a complete inventory of applications, their ownership, lifecycle status, costs, risks, dependencies, and alignment with business capabilities.
• Work with the demand managers, business analysts, and enterprise architects to assess applications based on business value, cost, risk, technical debt and other considerations.
• Oversee application lifecycle management, ensuring a strategic roadmap for upgrades, replacements, or decommissions.
• Define and implement a rationalization strategy for applications, identifying opportunities for consolidation, modernization, or retirement.
• Ensure cloud adoption strategies, SaaS utilization, and legacy modernization efforts are reflected in the application portfolio.
• Ensure alignment between cloud adoption strategies, SaaS portfolio management, and enterprise IT architecture.
• Collaborate with Security and Compliance teams to ensure applications adhere to regulatory and cybersecurity standards.
• Collaborate with Enterprise Architects and Business Units to ensure applications align with business needs and digital transformation initiatives.

Technology Portfolio Management (TPM):

• Govern the Technology Portfolio, ensuring all IT assets (hardware, software, platforms, and services) are cataloged and aligned with enterprise architecture standards.
• Work with IT leaders and procurement teams to rationalize technology investments, minimize redundancy, and optimize costs.
• Define technology lifecycle policies, ensuring proper governance of technology assets.
• Evaluate emerging technologies, assessing their potential impact on the existing IT landscape and business strategy.

Technology Service Catalog Management:

• Develop, maintain, and optimize the IT Service Catalog, ensuring IT services are clearly defined, categorized, and aligned with business capabilities.
• Establish governance processes for service introduction, modification, and retirement, ensuring transparency in IT service offerings.
• Work closely with ITSM teams to integrate service catalog entries into an IT service portal (e.g., ServiceNow) to enhance self-service capabilities.
• Define and maintain service level agreements (SLAs), operational level agreements (OLAs), and service dependencies.
• Ensure that IT services are mapped to the underlying applications and infrastructure for better visibility and impact analysis.

Governance & Compliance:

• Establish and enforce standards, policies, governance structures and frameworks for technology and application portfolio management.
• Develop, deploy and operate fit-for-purpose mechanisms for onboarding and offboarding applications
• Ensure compliance with IT policies, standards, and regulatory requirements.
• Define and enforce service level agreements (SLAs) and operational level agreements (OLAs).
• Define and maintain an IT asset classification and categorization model, ensuring transparency in ownership, costs, risks, and dependencies.
• Align prioritization of services and applications in terms of availability, performance, support and other requirements with classification and categorization model.
• Contribute to demand management with accurate, up-to-date information on the state of the Foundation’s application landscape

Collaboration & Stakeholder Engagement:

• Work with IT service owners, business units, and support teams to maintain accurate service documentation.
• Communicate updates and changes to the technology service catalog to relevant stakeholders.
• Provide guidance that enables continuous alignment of service offerings with evolving needs while maintaining a harmonious application landscape.
• Work with IT Finance teams to develop cost allocation models and chargeback frameworks for technology and application services.
• Act as a strategic advisor to business and IT leaders, providing insights on portfolio performance and opportunities for optimization.

Process Improvement & Optimization:

• Analyze service usage and feedback to improve service offerings using a Value Realization Framework (VRF).
• Identify gaps, inefficiencies, and opportunities for automation in service delivery.
• Support ITSM initiatives such as ITIL implementation and continual service improvement.

Reporting & Performance Management:

• Monitor and report on service catalog performance and adoption.
• Provide insights to senior management for strategic decision-making.
• Develop and maintain dashboards and KPIs to track portfolio health, usage, cost efficiency, and technology risks.
• Use data-driven insights and analytics to recommend optimization strategies and technology modernization initiatives.
• Support automation and AI-driven decision-making in IT asset and portfolio management.

WHO YOU ARE

• Bachelor’s degree in Information Technology, Computer Science, Engineering or a related field.
• 7+ years of experience in Enterprise Architecture, Application Portfolio Management (APM), Technology Governance, or IT Strategy.
• Strong understanding of ITIL frameworks and IT service lifecycle management.
• Experience with ITSM and EA/APM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management, LeanIX, MEGA HOPEX, BizzDesign, Alfabet).
• Analytical mindset with a focus on process improvement.
• Expertise in Enterprise Architecture principles, business capability mapping, and IT portfolio optimization.
• Strong understanding of cloud technologies, SaaS portfolio management, and IT cost management.
• Strong stakeholder management, communication and stakeholder management skills with the ability to influence senior executives and business leaders.
• ITIL Foundation certification (or higher).
• Experience in enterprise IT environments and service delivery frameworks.
• Knowledge of automation and self-service technologies for technology catalog management.
• TOGAF, ArchiMate, or other Enterprise Architecture certifications.
• Experience in large-scale digital transformation initiatives.
• Knowledge of AI and automation trends in IT portfolio management.
• Basic presentation and modelling skills.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity.