Responsibilities:
• Manage all phases of the project implementation
lifecycle.
• Lead project calls & meetings with both internal
and external participants.
• Be responsible for monitoring the project timelines
and associated budgets, with an ability to
anticipate issues and escalate to management
before urgencies become emergencies.
• Efficiently manage inbound operational
escalations from clients, ensuring timely
resolution and customer satisfaction.
• Produce & distribute monthly SLA and operational
reports for clients
• Client facing role; you will be responsible for
establishing, nurturing & growing key client
relationships throughout a project’s lifecycle.
• Produce concise project documentation (project
plans, Gantt charts, status updates, etc) that
focus all parties involved on the key project
requirements & issues.
Skills
• Strong managerial experience when it comes to
both analytical thinking and problem-solving.
• A clear understanding of the Project Management
processes, strategies and methods
• Ability to confidently lead a team in projects
Qualification
• Bachelor’s degree compulsory in any field or
higher diploma in IT
• At least 2 + years experience in IT project
management during which you lead projects
involving multiple cross-functional teams.
• Be pro-active with excellent communication skills,
both verbal and written
• Industry experience in financial services,
preferably with a background in payments
• Confident to articulate projects meetings with
clients, partners and team members.
• Enjoy working in small, focused teams where your
contribution is key to the company’s success.
• Be self-motivated and able to work well
independently, without significant oversight.
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