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Job Summary
They are looking for a Front Office Manager who will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional guest service, managing staff, coordinating between departments, and contributing to the overall operational efficiency and profitability of their beautiful apartment.
- Minimum Qualification: Bachelors
- Experience Level: Mid level
- Experience Length: 2 years
Job Description/Requirements
Duties & Responsibilities.
- Guest Services Management: Ensuring smooth check-in/check-out, handling guest inquiries and complaints, and ensuring high service standards for VIPs and repeat guests.
- Team Leadership: Managing, training, and scheduling front desk staff, while overseeing performance and development.
- Operational Management: Supervising daily front office tasks, including reservations, billing, and interdepartmental coordination.
- Administration & Reporting: Implementing SOPs, generating daily and monthly reports, managing inventory, and ensuring compliance with regulations.
- Communication & Coordination: Facilitating communication across departments, managing group bookings, and ensuring emergency preparedness.
- Revenue Management: Encouraging upselling, promoting additional services, and assisting with occupancy and revenue optimization.
- Technology & Systems: Managing property management systems (PMS) and ensuring accurate guest information.
- Problem Solving & Crisis Management: Addressing guest complaints and leading responses during emergencies.
- Marketing: Helping with marketing by gathering guest data for personalized services and also marketing our apartment to different destinations and markets.
Qualifications;
- Bachelor’s degree in Hospitality and Tourism Management or related field
- Knowledge of hotel Property Management system (PMS) – preferably Ezee Absolute
- At-least 2-3 years of experience in front office in hotel industry
