Exports Manager
Full time @AGL- Africa Global Logistics in logistics Shortlist Email JobJob Detail
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Job ID 6103
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Career Level Manager
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Experience 8 Years +
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Qualifications Degree Bachelor
Job Description
Mission Description
- The Exports Manager leads the company’s international growth by managing export operations, driving business development, optimizing logistics, ensuring regulatory compliance, and cultivating strong global partnerships.
Key Responsibilities
- Export Strategy & Business Development
- Develop and execute export strategies targeting new and existing international markets.
- Identify and pursue new business opportunities through market research, lead generation, and outreach to distributors, agents, and importers.
- Build and nurture relationships with potential and current clients to grow revenue and market share.
- Client Service & Relationship Management
- Resolve client concerns and ensure customer satisfaction.
- Conduct client visits, service surveys, and submit periodic reports.
- Guide customer service staff to deliver excellent service.
- Review and update client tariffs to reflect current service rates.
- Regulatory & Compliance Oversight
- Ensure full compliance with export and customs regulations.
- Coordinate submission of bond returns to KRA and liaise with customs on timely documentation.
- Maintain and update export control procedures as required by law.
- Prepare for and support external audits and inspections.
- Reporting & Documentation
- Submit accurate and timely reports on stock movement and warehouse activities to clients.
- Prepare regular departmental performance and management reports.
- Oversee the preparation and dispatch of all required export documents.
- Finance & Revenue Assurance
- Approve service invoices and ensure billing aligns with services rendered.
- Monitor revenue collection and follow up on outstanding payments with the credit control team.
- Prepare and manage departmental budgets, ensuring targets are met.
- Business Development
- Source new business opportunities and issue quotations to potential clients.
- Build long-term relationships that support company growth and market expansion.
- Team Leadership & Staff Development
- Assign workloads, monitor performance, and coordinate staff training.
- Provide support and guidance to customer service and operations staff.
- Train staff on systems and ensure correct usage and updates.
- Operational Coordination
- Manage daily operations and ensure smooth system functioning.
- Redirect client queries appropriately to ensure prompt responses.
Profile
- Key Skills
- Communication
- Customer care
- Negotiation
- Analytical
- Managerial
- Computer literacy
Experience
- 5–8+ years of experience in export operations.
