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Job Summary
Empire DMCA is a top content protection service that helps creators safeguard their intellectual property by removing unauthorized, pirated content online. Join our team to support creators, guide them through takedown processes, and ensure a seamless, professional customer experience.
- Minimum Qualification: Unspecified
- Experience Level: Entry level
- Experience Length: 3 years
Job Description/Requirements
Role Overview:
They seek a highly skilled Customer Support Specialist with native-level English proficiency and extensive customer support experience. In this role, you will be the main point of contact for clients, providing them with a clear understanding of the takedown process, addressing inquiries, and maintaining a high standard of customer care. This position is ideal for someone passionate about helping others and thrives in a remote, fast-paced environment.
Key Responsibilities:
– Deliver Outstanding Support: Respond to customer inquiries swiftly, clearly, and professionally across email, chat, and other communication channels.
– Manage Takedown Requests: Assist clients in navigating the takedown process, gathering necessary information, and guiding them through each step.
– Record & Escalate: Maintain accurate records of customer interactions in our support system and escalate complex issues to the relevant internal team members.
– Provide Updates: Proactively inform customers of the progress of their takedown requests, including timelines and next steps.
– Upsell Opportunities: Identify opportunities to suggest additional services when appropriate, adding value for clients.
Qualifications:
– Native-level English proficiency with strong written and verbal communication skills.
– 3+ years of customer support experience, with proven success in delivering high-quality support.
– Experience in sales or upselling is a bonus.
– Professional, proactive, and able to manage sensitive information with discretion.
– Familiarity with customer support software and ticketing systems is a plus.
Benefits:
– Flexible, remote work environment
– $300 monthly salary plus bonuses based on performance
– Opportunity to work in a mission-driven, supportive team
