Customer Support Agent – Digital and Voice Support Full Time

What is in it for you?

• Empowerment Through Financial Innovation: An exciting client who believes that everyone should be in control of their finances
• Guidance & Mentorship: Being mentored, supported, and partnering with our elite customer service leadership team
• Career Growth: Career growth opportunities – what you want to become is a conversation away.
• Work from home, salary + rewards

Benefits

• The best thing about working from home is the drive to work.
• Performance has its benefits within our Reward and Recognition Program – Club 90
• We do spiffs for you to get additional allowances
• Continuous learning and development by an elite team of managers and directors
• Work-life balance – No more commuting to work you get back lost days – a lot of lost days.

What do you bring to the table?

• Strong Communication Skills : Understanding customer concerns by truly listening and responding appropriately.
• Problem-Solving : Knowing how to find solutions quickly, whether through product knowledge or available resources after analyzing the situation and identifying the root cause.
• Adaptability : Willingness to learn and adapt to new tools, processes, technologies, and company policy changes, including different schedules
• Empathy and Patience : Remaining calm and composed, even when dealing with difficult or frustrated customers.
• Motivated : Also, ensure that the agents are fully motivated with this project, as they will provide their full effort every day.
• Commitment to Excellence: You’re fully dedicated to your role, with a competitive spirit to exceed metrics and KPIs.
• Excellent written and oral communication
• Collaboration: Willing to support other teams when needed
• Tech-Savvy Expertise: Computer and Technology-savvy
• Receptive and Passionate about learning and self-improvement
• Commitment to working in a full-time position
• Competitive Spirit in achieving and exceeding daily metrics / KPIs
• Reliability: Someone who will not have attendance and or adherence issues that will lead to accountability conversations
• Receptive to Feedback: You’re open to feedback, always striving to be the best version of yourself.