Customer Service Representative
Full time @Avery Dennison posted 3 weeks ago in Customer Care Shortlist Email JobJob Detail
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
YOUR RESPONSIBILITIES WILL INCLUDE:
SALES TARGETS:
- Compile an order in-take report and submit to the CSR Manager on a daily basis
- Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.
CUSTOMER CENTRICITY:
- Liaise with the operations and dispatch staff to ensure that customer requirements are met
- Resolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basis
- Update customer price lists when price changes occur
- Ensure that internal staff have all the relevant information so that invoicing can be done timeously
- Manage incoming calls and ensure that all customer demands are met
- Direct customer queries to the relevant party
- Check the inventory on hand on a daily basis based on customer forecast
- Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department
- Recommend potential products and services to customers
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Responding promptly to customer inquiries
ORDER PROCESSING:
- Load customer orders on the MFGpro system to create a sales order
- Create a job card based on the sales order
- Ensure that all orders are accurately created and timeously distributed to the production department
- Request the a time frame from the Production Supervisor regarding urgent orders
- Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
- Liaise with the Finance department regarding customers that are on hold
- Send correspondence to the Finance Department regarding customers accounts that are suspended
- Provide customers feedback in terms of urgent orders as well as materials that are out of stock
GENERAL:
- Participate and assist with stock take as required
ESSENTIAL SKILLS REQUIRED:
- Sound Telephonic skills
- Customer liaison skills
- Good Listening skills
- Excellent verbal and written communication skills
- Analytical problem-solving skills
- Multi-tasking and able to work under pressure
- Attention to detail
FORMAL QUALIFICATIONS:
- Relevant Qualification
- At least 3-5 years of experience within a B2B environment.
