Customer Relations Officer
Full time @Mount Kenya University posted 2 hours ago in Customer Care Shortlist Email JobJob Detail
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Career Level Officer
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
Qualification
Must have:
- A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
- Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position.
- Must be computer literate.
- Must be affiliated to a relevant professional body.
OR
- A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
- Must have at least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
- Must be computer literate.
- Must be affiliated to a professional body
Skills
- Effective written and verbal communication skills; along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Key responsibilities also include
Reporting to: Principal, Open Distance and Electronic Learning (ODEL)
Duties and responsibilities:
- Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets.
- Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time.
- Liaising with colleagues in other relevant offices to resolve inquiries appropriately.
- Tracking action on all issues raised and providing feedback on the same.
- Consolidating daily Customer Feedback reports for the attention of the Principal, ODEL.
- Having full knowledge and the ability to access all services, to help meet the individual needs of our customers.
- Ensuring that customers are advised of alternative communication methods.
- Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.
