Customer Care Executives – Offshore
Full time @iSON Xperiences Limited posted 3 hours ago in Customer Care Shortlist Email JobJob Detail
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Experience 1 Year
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Qualifications Degree Bachelor
Job Description
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The Customer Care Executive is primarily responsible for ensuring delivery of exceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive will be to assist; retain; acquire and/or recover customers.
Key Skills Needed
- Minimum bachelor degree from a registered tertiary institute
- Minimum of 1 years’ experience in managing offshore clients in BPO sector both Voice and Non-Voice
- Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries.
- Good typing speed and computer skills, particularly in Microsoft Office applications
- Good communication skills, including a clear voice, and fluency in English and local languages of the respective location.
- Ability to work in a team environment
- Ability to maintain a calm disposition, particularly in stressful work situations.
- Displays a positive attitude; ability to remain positive and energetic throughout a workday.
- Updates self on comparative products and services
