Customer Care and Debt Collection Agent (Smartphone Financing)

Contract @Mogo Finance in Business and Finance Email Job

Job Detail

  • Job ID 5302
  • Experience  Less Than 1 Year
  • Qualifications  Degree Bachelor
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Job Description

WHAT YOU WILL DO

  • Welcome calls to new customers
  • Early-stage debt collection (reminders and follow-ups)
  • Ongoing customer support through call, WhatsApp, and other channels
  • Assist in onboarding and training new team members as the product scales
  • Ensure that all interactions are aligned with Mogo’s tone of voice and customer experience standards
  • Coordinate with Loan Officers and Field Teams to ensure seamless customer onboarding and issue resolution.
  • Collaborate with the CRM teams to improve customer interaction flows

WHAT YOU NEED

  • Minimum 1 years’ experience in customer care, debt collection, or telesales — ideally in financial services, telco, or asset financing
  • Strong communication skills in English and Swahili
  • Experience working with CRM tools and call center systems
  • Ability to work independently, prioritize tasks, and thrive in a fast-paced environment
  • Strong organizational skills and attention to detail

ADDED ADVANTAGE:

  • Experience supporting financing or credit-based products
  • Background in launching or supporting new business units
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