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JOB PURPOSE
- To maintain an efficient Card Management system and deliver quality service to both internal and external customers by ensuring availability of systems at all times (24*7*365)
- To provide IT expertise to partners e.g. Card Business/PMO etc. as and when required and ensure compliance with payment associations (VISA/MasterCard/UnionPay International etc.)
KEY RESPONSIBILITIES
- Ensure 24/7 availability of Authorization system and any other systems as required by users
- Root Cause Analysis of incidents
- Provide second level support for issues raised by system users
- System administration for a healthy platform to service customer requests
- Ensure Card systems are updated to comply with Payment Association Standards (Mandates) and provision of MIS reports to end users
- Performing systems upgrades, updates when they are due and collaboration of vendors
- Support improvement and delivery of new Card products/services
- BCP for Card systems
- Evaluation and assessment of technical requirements for systems implementation or requiring enhancements/Improvements
- Management of system resources, application tuning/optimization and performance monitoring
- Payments Card Systems (PCI) Issuing/Acquiring management and user support on ATMs & business applications.
- Knowledge of Operational risk management i.e. AML and KYC principles.
- Agency Banking systems support
- Vendor negotiation and contract management
- Project management
- Adherence to Change management and governance frameworks
- Support improvement and delivery of new products/services
- Integration of E-commerce solutions/platforms
- Support of the EOD processing
- Review project status, action pending tasks and provide update to stakeholders
Qualifications
- Bachelor’s Degree IT/Computer Science
- Minimum 4 years of experience
- Professional Certificate in related field e.g. ITIL/Oracle/Linux/RHEL 7
- Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
- Systems administration with at least 3 years’ experience in a Busy IT environment, Experience with Payment schemes (VISA/MC/UPI/JCB etc.)
