Branch Manager- Narok Branch
Full time @KCB Bank Kenya posted 58 minutes ago in Business and Finance Shortlist Email JobJob Detail
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Career Level Manager
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Experience 8 Years +
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Industry Banking
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Qualifications Master’s Degree
Job Description
Job Description
- Develop, grow, and monitor Branch liability and asset portfolios with the aim of ensuring that the branch remains profitable, competitive, and promptly reacts to changes in both the internal and external environment.
- Contribute to and take a proactive role in the strategic direction of the Branch Business. This will include ensuring that the Bank’s objectives as relates to the branch in particular and Retail banking in general are met. A key role will be the development of branch strategies.
- Overall management of the branch to ensure superior service offering to all bank customers, reduction of operating costs by ensuring efficient utilization of the bank’s resources, and reduction of fraud and losses through implementation of first-class corporate governance through adherence to set policies and procedures
- Customer Care: Monitor and Manage Customer complaints, constantly review service delivery standards, and position staff in a way that ensures maintenance of the highest service standards.
- Forecast, plan, implement, and monitor all branch sales, costs, and expenditure activities within the set budget and proactively and promptly devise remedial actions to minimize the variance between the budget and actual performance.
- Organize and manage the available branch human and physical resources. Coach, mentor and develop a high-performing team. A key ingredient is the inculcation of a performance management framework.
- Coordinate all branch activities and liaise with the Regional office and other Head office Units for branch requirements.
- Enterprise-wide Risk Management -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT), and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
- Education    University Degree   Any Field   RQ
- Master’s Degree      AA
The personÂ
- For the above position, the successful applicant should have the following: –
- A University Degree from a recognized institution.
- Minimum of 8 years’ experience in General Banking; 6 years of which one should have been a Branch Manager in a Bank.
- Experience in Sales, Personal/Business/or Retail Banking.
- Experience in Credit Analysis and administration.
- Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
- Demonstrated consistent high performance in role(s) held in the last three years
- A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
- Excellent high-quality interpersonal, communication, and negotiation skills with the ability to network and develop strong business relations
- A good understanding of risk, credit policies, and procedures.
- Strong leadership skills with demonstrated competencies in championing high-performance management.
- Excellent planning, organization, problem-solving, and analytical skills.
