Branch Manager – Kiambu
Full time @CIC Insurance posted 20 minutes ago in Business and Finance Shortlist Email JobJob Detail
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Career Level Manager
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Experience 6 Years
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Industry Sales & Business Development
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Qualifications Degree Bachelor
Job Description
About the Role
Reporting to the Regional Manager – Metropolitan, the role holder will be tasked with driving revenue growth in the targeted business, enhancing visibility and presence in the Metropolis region, and creating strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.
Key Responsibilities
- Management of Intermediary relationships (brokers, banks & independent agents) and clients to deliver targeted premium outputs across all subsidiaries.
- Provide leadership and support to the staff and sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
- Organize and represent the company in all relevant forums e.g., cooperative societies AGMs, leaders’ meetings, and seminars, as they conduct Business promotions in liaison with PR staff
- Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
- Enforcing of credit control compliance and debt management standard.
- Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
- Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
- Renewal follow-up to achieve the renewal retention ratios
- Champion cross-selling for corporate and retail business and support opening up new markets and distribution channels, including local check-offs for Ordinary Life
- Identify and facilitate Branch staff Resourcing requirements, including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and Culture department
- Coordinate all intermediary activities as they monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
- Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
- Ensure compliance with all regulatory requirements.
Generic Duties
- Carry out performance appraisal, coaching, and mentoring staff;
- Participate in planning and budgeting for the department.
Who We’re Looking For
Qualifications
- Bachelor’s Degree in a relevant field
- Relevant Professional Qualification
- Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level
Key competencies
- Customer-focused and have strong business acumen
- Strong leadership skills to drive business performance
- Effective collaborator with excellent communication skills.
- Organized, detail-oriented, and able to work under tight timelines.
- Committed to professional growth and continuous learning.
- Effective stakeholder management and conflict management
