Billing Analyst Africa Business
Full time @Cigna posted 3 weeks ago in Business and Finance Shortlist Email JobJob Detail
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Experience 3 Years
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Industry Finance
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Qualifications Degree Bachelor
Job Description
Description
Manage and maintain a client portfolio through timely and accurate invoicing in accordance with agreed premiums and frequency, coordinating with various internal stakeholders regarding new business, renewals, and credit control. Support broker relationships with the management of broker set-up and processing of commission payments.
Responsibilities
- Review and set up new groups for related products, premiums, benefits, and enrolment.
- Review and bill clients in accordance with the agreed billing frequency.
- Engage with clients to build working relationships and education around invoicing and payment, ensuring consistency across regions
- Coordinate and maintain the individual portfolio, liaising with the Middle East and European finance teams
- Communicate with clients as necessary to ensure accuracy of information.
- Respond to client queries regarding eligibility and billing and liaise with Sales and Client Management Team as appropriate.
- Provide reports on invoicing, commissions, and credit control to management as required.
- Follow up and report on outstanding premium payments in line with credit control procedures, liaising with Client Manager, Credit Controller, and Legal Services as necessary.
- Ensure accurate and timely settlement of commission due.
- Maintain Africa market-specific requirements, ensuring they are adhered to.
- Identify potential improvements and make recommendations to the Team Leader.
- Maintain accurate files for each client in respect of related products, coverage, and contacts.
Experience & Competencies
- Minimum Bachelor’s degree or Diploma
- High proficiency in MS Office, with Excel in particular
- Understanding of regulatory requirements and their practical application
- Great rapport-building and communication skills
- Strong problem-solving, leadership skills, analytical, and decision-making skills
- Minimum of 3 years’ experience in the insurance market
- 1-2 years of Billing experience is desired
- Ability to organise, prioritise, and manage workflow to meet individual and team production standards
- Attention to detail, with a high level of accuracy
- Ability to work under pressure/own initiative
- Good analytical skills
- Excellent numeric skills
- Customer-focused with developed problem-solving abilities and a proactive approach to proposing/implementing process improvements
