Assistant Manager – Training and Agency Services Operations
Full time @APA Life Assurance Company Ltd posted 2 weeks ago in Business and Finance Shortlist Email JobJob Detail
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Career Level Manager
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Experience 7 Years
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Qualifications Degree Bachelor
Job Description
KEY PRIMARY RESPONSIBILITIES
- Design and deliver structured learning programs for Individual Life sales channels, including:
- Soft skills (sales effectiveness, customer experience, negotiation, customer experience, productivity, leadership).
- Product training (Wealth Builder, Endowment, Risk, Pension, solutions).
- Compliance and regulatory training.
- Lead onboarding training for new Financial Advisors.
- Implement Training of Trainers (ToT) programs for regional sales leadership.
- Partner with Sales Leadership to align training interventions with performance gaps.
- Compliance & regulatory updates
- Leadership development for Sales Managers
ACADEMIC QUALIFICATIONS
- Bachelor’s Degree in Business, HR, Education, IT, or related field.
- Experience with Learning Management Systems (LMS) is mandatory.
- Demonstrated experience in data analytics and reporting.
JOB SKILLS AND REQUIREMENTS
- Strong instructional design and facilitation capability.
- Excellent presentation, coaching, and mentoring skills.
- Strong leadership and supervisory skills.
- Strong analytical and reporting capability.
- Advanced Microsoft Office and LMS proficiency.
- High attention to detail and regulatory awareness.
- Strong organizational and time management skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to handle confidential information with integrity.
PROFESSIONAL QUALIFICATIONS
Professional progress in ACII / IIK / LOMA / LIMRA or equivalent.
EXPERIENCE
- Minimum 7–8 years’ relevant experience.
- At least 3 years in Learning & Development within insurance or financial services.
- Prior experience supervising staff at a junior management level.
- Experience in Intermediary / Agency Administration is highly desirable.
