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Key Responsibilities
- Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension
- Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
- Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness
- Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
- Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
- Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
- Manage the performance and quality of your team through coaching and mentoring to improve writing quality
- Be a master of the Sama platform
Minimum Qualifications
- Have completed a Bachelor’s degree or higher in English or Literature
- Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
- A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text
- Excellent sense of writing style
- Experience in GenAI is an added advantage
Preferred Qualifications
- At least 2 years of experience in a creative writing role
- Strong critical thinking, reasoning, and exceptional problem-solving skills.
- Excellent written and oral communication skills.
- Demonstrable ability to perform well in a rapidly changing and extremely global team.
- Excellent attention to details
- Passion for our mission of ensuring a world-class support experience for our community and customers.
- Experience as an editor is an added advantage
