About Elvis Odhiambo omondi
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Academic Level Master’s Degree
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Age 38 - 42 Years
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Gender Male
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Industry Banking
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Viewed 10
About me
Detail-oriented Loans and Customer Service Officer with experience in processing loan applications, assessing creditworthiness, and delivering high-quality customer service. Skilled in explaining financial products, resolving customer inquiries, and ensuring compliance with lending policies. Known for strong communication skills, accuracy, and a customer-focused approach that supports client satisfaction and business growth.
I have demonstrated extensive expertise in all facets of Loans and Customer Service, with a strong track record in loan processing, credit analysis, customer engagement, and service excellence.
Education
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2014 - 2019
MASENO UNIVERSITY
Masters of Business Administration (MBA)
I have passed Masters degree MBA from Maseno University
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2008 - 2013
Makerere University Kampala
Bachelor of Commerce
i have passed degree in commerce major Procurement from Makerere University
Experience
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2019 - 2019
Co-operative Bank (K) Ltd
Clearing Operations Officer
Overall Purpose: Processing and settling financial transactions between different banks movements efficiently and securely through banks central clearing system.
• Transaction Processing: Performing daily cheque clearing, electronic funds transfers and other payment transactions timely and accurately.
• Verification and Scrutiny: Checking and verifying the authenticity of payment instruments, including verifying signatures and payment instructions.
• Reconciliation: Monitoring and reconciling internal and clearing accounts on a daily basis to ensure all debits and credits balance.
• Discrepancy Resolution: Identifying and resolving discrepancies, errors, or exceptions that arise during the clearing and settlement process, and liaising with other departments or external banks as needed.
• Record Keeping and Reporting: Maintaining accurate records of all clearing activity, preparing reports for management and regulatory bodies, and proper filing of documentation.
• Customer Service Support: Handling customer inquiries related to clearing processes and resolving complaints promptly.
• Fraud Prevention: Being vigilant for fraud attempts and adhering to established policies and procedures to safeguard against fraudulent activities. -
2019 - 2025
Co-operative Bank (K) Ltd
Limit Loading and Disbursement Officer
Overall Purpose: facilitating lending profitably while safeguarding the bank’s assets by ensuring loans are sound and recoverable.
Disbursements
• Processed same day fully authorized facilities like new loans, top-ups, rescheduling, restructuring and rebooking
• Ensured customers are properly classified and induplum well captured
• Processing of loan offset; partial payments and arrears recovery
Limit Loading
• Processed limit loading instructions from across the network on current accounts
• Credit card input and data capture, limit loading and offloading of the same
• Processed limits on all staff loan accounts prepared the same for final disbursement
Unschedule Payments – Batch Processing officer
• Ensured all checkoff instructions from schemes are processed on time
• Prepared daily reconciliation report and submitted by 9am of every morning.
• Preparation of the recovery report and trends analysis of the same
• Processed staff Loans and forwarded RTGS for outward payments
Honors & awards
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2023
Exceed Expectation
 Processed thousands of same-day loan disbursements (new loans, top-ups, restructures, rebookings) with zero audit penalties  Ensured correct induplum, arrears and customer classification across loan portfolios
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2024
Exceed Expectation
 Processed staff loans and RTGS outward payments with full compliance  Played a key role in fraud prevention and clearing house controls  Maintained 100% balancing of clearing & suspense accounts