Field Collections Agents Full Time

1. Aged Loan Collections:

•  Contact clients with aged loans as per the vintages provided by the Collections Manager.
• Negotiate repayment plans with clients to recover outstanding amounts.
• Conduct field visits to meet with clients in person and facilitate loan recovery.

2. Client Relationship Management:

• Build and maintain positive relationships with clients to encourage repayment.
•  Provide clients with information and support regarding their loan status and repayment options.
•  Address client queries and concerns promptly to ensure satisfactory resolution.

3. Field Visits and Verification:

•  Perform regular field visits to clients’ locations to verify information and collect payments.
•  Assess clients’ financial situations and recommend appropriate repayment plans.
•  Monitor client activities and provide regular updates to the Collections Manager.

4. Reporting and Documentation:

•  Maintain accurate records of all collection activities, client interactions, and repayment agreements in the system.
•  Prepare and submit regular reports on collection performance, including progress against targets.
•  Collaborate with the Collections Manager to identify areas for improvement and share successful strategies.

5. Compliance and Risk Management:

•  Ensure all collection activities comply with company policies, industry regulations, and ethical standards.
•  Identify and report any potential risks or fraudulent activities related to loan collections.
•  Implement strategies to minimize default rates and enhance recovery processes.

6. Performance Management:

• Meet and exceed monthly collection targets set by the Collections Manager.
•  Achieve additional commission for collections surpassing the set targets.
•  Continuously strive to improve the overall recovery rate of aged loans.

Qualifications:

Education:

• High school diploma or equivalent required; a degree in Business, Finance, or a related field is a plus.

Experience:

•  Proven experience in debt collection, preferably in financial services or microfinance.
•  Experience in fieldwork and client relationship management is highly desirable.

Skills:

•  Strong negotiation and persuasion skills.
•  Excellent communication and interpersonal skills.
•  Ability to work independently and manage time effectively.
•  Good understanding of debt collection processes and regulations.
•  Proficiency in using mobile and computer applications for reporting and communication.

Personal Attributes:

•  Highly motivated and goal-oriented.
•  Trustworthy and ethical with a strong sense of integrity.
•  Adaptable and resilient, with the ability to handle rejection and challenges.
• Patient and empathetic, with a customer-focused approach

Compensation:

 Retainer: A fixed monthly retainer.

Commission: Competitive commission structure based on the amount collected above set targets.