Sales and Customer Engagement Officer

Job Detail

About the Role

Valentori Group is seeking a proactive, highly organized and results-driven Interior Design Sales and Customer Engagement Officer to join our growing team. In this role, you will be the primary link between potential clients and our design/execution teams—managing the entire customer journey from initial inquiry, lead qualification and commercial coordination through to project handover.
If you thrive in dynamic environments, possess strong online sales acumen and excel at converting prospects into clients, we want to hear from you!

Key Responsibilities

Customer Inquiry Management & First Response

Respond promptly and professionally to inquiries across all channels (phone, WhatsApp, email, social media and walk-ins).
Capture comprehensive client details including project scope, budget, and timelines.
Qualify leads and direct prospective clients toward the appropriate next steps (consultation, site visit, booking, etc.).

Lead Qualification, Nurturing & Conversion

Qualify prospects based on budget, urgency, scope and readiness.
Maintain consistent, structured follow-ups on all leads and outstanding quotations.
Address client objections, build trust and actively drive movement from initial inquiry to closed business.

Client Journey Management (Inquiry to Handover)

Seamlessly manage client flow across all stages: inquiry, consultation, quotation, payment, execution and handover.
Schedule and coordinate site visits, alignment meetings and design consultations.
Keep clients informed of project progress and coordinate internally to ensure smooth execution.

Commercial Coordination, Quotations & Bookings

Track client decision timelines, present quotations and follow up on approvals.
Manage follow-ups for consultation fees, deposits, milestone payments and final balances.
Verify payment confirmations through internal channels, update systems and escalate any payment delays to management.

Sales Administration, CRM & Pipeline Control

Maintain accurate, up-to-date records of all leads, interactions and pipeline stages in company trackers/CRM.
Track conversion metrics and generate structured daily, weekly and monthly sales reports.

Customer Experience, Retention & Group Support

Deliver exceptional client service, manage concerns professionally and support post-service follow-ups to drive referrals and repeat business.
Handle inquiries and customer coordination across assigned Valentori Group business units while maintaining brand alignment.
Identify gaps in conversion workflows and recommend process improvements to enhance customer experience.

Qualifications & Key Requirements

Experience: 2–3 years of proven experience in online sales, lead conversion and customer relationship management.
Industry Background: Prior experience or background in the construction, interior fit-out is an added advantage.
Adaptability: High degree of flexibility, adaptability, and resilience in a fast-paced environment.
Technical Skills: Proficiency in digital communication tools (WhatsApp Business, Social Media platforms), CRM/sales tracking tools and basic spreadsheet management (MS Excel / Google Sheets).
Communication: Exceptional verbal, written, and cross-cultural communication skills with strong attention to detail.

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