Track & Trace Officers M/F
Full time @AGL- Africa Global Logistics posted 10 hours ago in logistics Shortlist Email JobJob Detail
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Career Level Officer
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
Mission Description
- To provide real-time visibility of all transport operations by monitoring vehicle movements, managing IVMS/GPS tracking, coordinating convoy activities, reporting operational exceptions, and ensuring timely communication with internal stakeholders, transporters, and clients to support safe, efficient, and compliant transport operations.
Track & Trace Operations
- Monitor all assigned vehicles using the IVMS/GPS tracking platform to ensure continuous visibility throughout the transport journey.
- Track vehicle movements from origin to destination, including loading, transit, border crossing, delivery, and return journeys.
- Monitor convoy movement to ensure compliance with approved convoy management procedures.
- Identify transport delays, route deviations, unauthorized stops, and operational exceptions, escalating issues promptly.
IVMS Monitoring & Driver Compliance
- Monitor driver behaviour through IVMS, including speeding, harsh driving, unauthorized stops, night driving, and convoy gap violations.
- Generate and distribute daily driver violation reports to management, QHSE, and transport service providers.
- Maintain historical records of violations and support corrective action initiatives with transporters.
- Ensure IVMS information is accurate, updated, and fully operational throughout each shift.
Client Communication & Operational Coordination
- Provide customers with regular updates on truck locations, estimated arrival times (ETAs), convoy progress, and operational exceptions.
- Issue timely notifications for convoy departures, arrivals, and site approach in accordance with client communication requirements.
- Coordinate daily with transporters, convoy leaders, border teams, site teams, and internal operations to ensure uninterrupted cargo movement.
- Escalate incidents, emergencies, and operational risks to the Control Tower Manager without delay.
Reporting & Data Management
- Prepare accurate daily, weekly, bi-weekly, and monthly operational tracking reports.
- Consolidate transport performance data, transit times, mileage, truck rotations, vehicle utilization, and operational KPIs.
- Maintain accurate tracking records and ensure all operational data is properly archived and readily available for reporting and audits.
- Develop action trackers for outstanding operational issues and monitor closure of assigned actions.
Performance Monitoring & Continuous Improvement
- Analyse transport performance trends and recommend improvements to increase operational efficiency and visibility.
- Support implementation and continuous improvement of tracking technologies, reporting systems, and communication processes.
- Participate in operational review meetings by presenting tracking performance and KPI reports.
- Assist with transporter performance reviews by providing accurate operational performance data.
Profile
- Diploma or Bachelor’s Degree in Logistics, Supply Chain Management, Transport Management, Information Systems, or a related field.
- Certificate in Logistics or Transport Management is an added advantage.
- Minimum 2–3 years’ experience in transport operations, fleet management, logistics coordination, or a Control Tower environment.
- using IVMS/GPS tracking systems.