Unit Service Coordinator, Adult A&E

Job Detail

Responsibilities:

Update daily census on the computer system and ensure accurate bed allocation and billing class for the patients in the unit.
Manage Unit admissions, transfers, and discharges, and communicate these movements to the Nurse Manager.
Ensure accurate filing of patients’ records, such as insurance forms, diagnostic and clinical reports, according to hospital policy.
Ensure the availability of required stationery in the unit and in the nursing stations.
Responsible for unit stocks and prompt billing of used consumables, drugs and professional fees after unit procedures.
Assist the nurse manager with the distribution and collection of Satisfaction Survey Questionnaires, and are familiar with the Complaint handling System.
Maintains open communication of available beds for admission with patient services staff and duty managers.
Maintains the physician fee-for-service book and ensures physicians have signed afterward rounds/procedures.
Responds to enquiries by visitors and staff and provides appropriate directions.
Alerts the nurse manager about dissatisfied clients, incidents, and any other unusual occurrences.
Ensures patient records are sent to the Medical Records Department upon patient discharge.
Collaborates with Consulting Clinic staff to make follow-up appointments for discharged patients
Handles incoming calls and directs them to the appropriate persons.
Works closely with the security officer of the unit to control visitors

Requirements: