Aggregators Manager
Full time @Java House posted 10 hours ago in Business and Finance Shortlist Email JobJob Detail
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Career Level Manager
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
Duties and Responsibilities:
- Channel strategy & growth: own and grow revenue, orders and profitability across aggregator/delivery platforms in line with budget; set and deliver channel targets; pursue expansion through new platforms, locations and virtual brands.
- Partner management: act as the primary liaison and relationship owner with aggregator/delivery partners; negotiate and manage commercial terms, commissions and co-investment; run joint business plans and regular reviews.
- Commercial & profitability: ensure the channel is profitable as per budget; manage delivery pricing to protect margins; reconcile partner payouts and settlements with Finance and control channel costs and promotional spend.
- Menu, pricing & merchandising: ensure accurate, consistent menus, naming, descriptions, imagery and pricing across all platforms; optimise merchandising and item/store availability to grow conversion and average order value.
- Promotions & visibility: plan, execute and evaluate promotions, campaigns and platform advertising with Marketing; manage funded/co-funded spend and ROI; drive brand visibility, ranking and placement to hit sales targets.
- Delivery operations: monitor and improve store uptime, order acceptance/preparation times, accuracy, cancellations and rejections; review order progress and resolve issues; ensure high service standards are upheld by all managers, including Area Managers.
- Customer experience: resolve guest queries and complaints promptly through the platform or branch; monitor and act on NPS, ratings and reviews; disseminate guest feedback to the relevant aggregator or branch.
- Dashboards, data & analytics: manage aggregator dashboards and keep queries, content and data current; analyse and report channel, sales and customer trends; generate insights to improve revenue, operations and experience.
- Coordination, training & standards: align operations, branches, Marketing, Finance and IT/POS on channel delivery; develop and run training on aggregator and branch operations; conduct regular branch visits to appraise operations and the handling of aggregators and riders.
- Market intelligence & innovation: conduct market research and competitor benchmarking; maintain detailed knowledge of Java House brands and the competition; recommend innovations and new opportunities to grow the channel.
- Leadership & reporting: lead, supervise and develop direct report(s); keep management informed of matters needing attention, particularly guest feedback; provide regular, accurate reports to the Business Development Strategy Manager; and perform any other duties as assigned.
Qualifications
- Bachelor’s degree in Business, Marketing, Commerce, Hospitality Management, Public Relations/Communication or a related field.
- Proficiency in English and Kiswahili; excellent written and verbal communication.
- Strong commercial, financial and analytical skills; comfortable with dashboards, spreadsheets, forecasts and performance data.
Experience
- 5+ years’ experience in channel/account management, delivery or e-commerce, FMCG, QSR or hospitality, with a proven record of revenue and profit growth.
- Demonstrated experience managing third-party delivery/aggregator platforms and negotiating commercial terms.
- Working knowledge of aggregator dashboards and the delivery industry, and experience leading or coordinating teams and cross-functional stakeholders.
SPECIAL CONDITIONS OF EMPLOYMENT (licences, certificates, travel, physical requirements, etc.)
- Ability to travel and conduct branch visits at short notice.
- Valid driving licence.
- Ability to work long and flexible hours, including weekends, public holidays and peak periods.
- Willingness to work across multiple locations.
CORE COMPETENCIES
- Commercial acumen with a strong revenue- and results-growth orientation.
- Analytical, data-driven decision-making and problem resolution.
- Negotiation, partner and stakeholder management.
- Excellent communication and active-listening skills across technical and non-technical audiences.
- Customer-experience focus and attention to detail.
- Strong planning, organisation and the ability to manage multiple priorities and deliver under pressure.
- Cross-functional collaboration and the ability to engage, motivate and influence others.
- Knowledge of aggregator platforms, dashboards and the latest industry trends and technologies.
- Leadership, people management and team development; professional, reliable, adaptable and eager to learn.
- End Date : 12th June 2026
