Provider Relations Officer – Health
Full time @Old Mutual Kenya posted 3 weeks ago in Business and Finance Shortlist Email JobJob Detail
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Career Level Officer
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
KEY TASKS AND RESPONSIBILITIES
- Strategic Purchasing – continuous engagement with providers to ensure provision of high-quality, cost-effective care
- Patient Experience monitoring – ongoing monitoring of patient feedback from the providers to guarantee great patient experience
- Provider network management – maintain an updated provider panel, monitor adequacy of providers in all key regions, and conduct provider audits
- Provider relationship management – organize service meetings, training on Old Mutual processes, obtain provider feedback, and share relevant reports on providers
- Provider contracting – coordinate the contracting of providers and manage the provider contract lifecycle.
- Customer service support – attend client service meetings to ensure delivery of a superior customer experience.
- Any other duty assigned by management.
SKILLS AND COMPETENCIES
- Excellent communication and negotiation skills.
- Excellent interpersonal relationship skills.
- Extensive networking with SP and other medical insurers.
- Excellent analytical and monitoring skills
- Good decision-making skills
- High level of integrity and honesty
QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
- Bachelor of Science in Nursing
- At least 2 years’ experience in a busy hospital setting
- Prior relevant experience in health insurance is preferred
- Extensive knowledge of public and private healthcare providers in Kenya
- Any insurance certification will be an added advantage
