Relationship Manager, Business Banking

Job Detail

ROLES & RESPONSIBILITIES:

Business & Strategy Development
Develop and lead the implementation of the Business Banking
Segment strategy in line with the overall Retail Banking Strategy.
Ensure achievement of profitability targets through revenue maximization and prudent cost management.
Implement Country-wide go-to-market strategy for new initiatives, working with all relevant departments/ stakeholders to drive execution.
Product Portfolio Management
Drive sustainable growth and acquisition of new customers Business
Banking through development and maintenance of quality
products, propositions and solutions pertinent to the segment
Build and maintain productive and strategic relations with stakeholders to drive the development and delivery of business solutions and revenue growth for the Business Banking Segment.
Drive customer-led propositions for the Business Banking business by developing a pipeline of value adding customer solutions to include customer experience, products, and service offers.
Manage an effective Business Banking customer’s loyalty program fornetworking and deepening of UBA Business Banking market penetration.
Ensure strong cross- selling of existing and new products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the Bank.
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty.
Knowledge;

Skills and Experience required for this Role

Bachelor’s degree from an accredited University preferably with a Major in Finance, Accounting, Marketing or Economics
Excellent interpersonal skills
Excellent communication and presentation skills
Organizing and planning skills
Information gathering, monitoring, and analytical skills
Problem analysis and solving skills
Decision-making skills