Research Manager
Full time @HF Group posted 3 weeks ago in Research & Science Shortlist Email JobJob Detail
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Career Level Manager
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
Principle Accountabilities
Research Strategy & Leadership
- Develop and drive the departmental research agenda aligned to digital and innovation strategy.
- Define research priorities based on business needs, product pipelines, and emerging market opportunities.
- Provide methodological oversight to ensure consistency, rigor, and institutional continuity.
- Guide and mentor junior research staff where applicable.
Field Research & User Insights
- Oversee and conduct field visits, ethnographic studies, interviews, and usability testing.
- Â Identify critical customer pain points, behavioral patterns, and unmet needs.
- Ensure appropriate participant recruitment and stakeholder engagement.
- Escalate key insights and strategic implications to senior leadership for prioritization and action.
Desk Research & Market Intelligence
- Lead trend analysis on local and international digital banking developments, fintech innovations, and competitor activity.
- Monitor regulatory developments impacting digital products and innovation initiatives.
- Interpret macroeconomic, technological, and regulatory trends to inform strategic positioning.
Synthesis, Analytics & Evidence Generation
- Lead thematic and quantitative analysis of research findings.
- Â Oversee the development of user personas, customer journey maps, and opportunity frameworks.
- Â Ensure structured documentation and maintenance of institutional research databases.
- Translate raw data into strategic insights and business cases for decision-making.
Communication & Executive Reporting
- Â Prepare and present insight reports, dashboards, and executive summaries to senior management.
- Â Convert complex research outputs into clear, actionable strategic recommendations.
- Support board or executive-level innovation reporting where required.
- Ensure adherence to reporting standards and quality assurance processes
Continuous Improvement & Capability Building
- Introduce improved research methodologies, tools, and analytics capabilities.
- Promote a culture of evidence-based decision-making within Innovation and Digital teams.
- Stay updated on emerging research practices, digital tools, and innovation frameworks.
Principal Outputs for this role
- Strategic research agenda aligned to innovation priorities.
- Executive-level research briefs and insight reports.
- Market intelligence updates and competitor benchmarking reports.
- Structured and reliable research database.
- Actionable recommendations influencing product design and digital transformation
Key Competencies and Skills
- Strategic Thinking & Insight Generation
- Advanced Analytical & Critical Thinking
- Research Leadership & Methodological Expertise
- Digital & Innovation Awareness
- Executive Communication & Influence
- Stakeholder Management
- Decision Support & Business Acumen
- Adaptability & Continuous Learning
Minimum Qualifications, Knowledge and Experience
- Bachelor’s degree in Statistics, Economics, Data Science, Business Analytics, Information Systems, Social Research, Sociology, or related discipline.
- Postgraduate qualification (MBA, MSc, or equivalent) is an added advantage.
- Professional certification in Research Methods, Data Analytics, Business Intelligence, or Digital Transformation is desirable.
- Strong proficiency in Excel, Power BI/Tableau, and research tools.
Experience
- Minimum 5–7 years relevant experience in research, analytics, innovation, digital strategy, or customer insights.
- Demonstrated experience leading research initiatives or managing research projects.
- Experience within financial services, fintech, digital platforms, or innovation environments is highly desirable.
- Experience presenting insights to senior stakeholders.
