Job Purpose:
The role holder will be responsible for delivery of a holistic Voice-of-Customer and Customer Insights Programme to embed a data-led, customer-centric culture in Equity group.
This role will also be responsible for CX KPI monitoring and tracking, working cross-functionally to ensure that we are capturing the voice of customers across all customer interaction points and subsidiaries and generating strategic customer and market insights to drive a best in class experience model.
Key Accountabilities (Duties and Responsibilities)
Financial (25%)
Implement a Consumer Experience Analytics framework that will continuously deliver:
Internal business processes (35%)
Data driven insights
Engage
Collaborate
Strategy
Regulatory
Customer (25%)
Customer Touch Point Quality
Learning and growth (15%)
Stakeholder empowerment
Qualifications
Academic:
Professional:
Desired work experience:
Technical Competencies:
Behavioral Competencies:
JOB PURPOSE The position is based in Nairobi, Kenya and reports to the Finance Officer. The Finance and Administration Assistant...
Apply For This JobKey Responsibilities: Provide strategic leadership in accordance with the mandate of the KEMRI; Official spokesperson of the organization and responsible...
Apply For This JobKey Responsibilities Ensure all administrative critical services are running smoothly and escalate problem areas on time. Manage all outsourced critical...
Apply For This JobFinancial & Operational Strategy : Create and continuously refine country finance strategy. Negotiate a pipeline of local currency debt to safeguard...
Apply For This JobJob Requirements Education: Vocational school Work experience: 5 years Language skills: English Minimum Qualification ● Must have an KCSE certificate...
Apply For This JobKey Responsibilities Ensure daily smooth running of Britam offices and Branches by liaising and working with the various outsourced service...
Apply For This Job