Senior Reservation Specialist Full Time NEW

• The Reservation Assistant will support the head of reservation by handling day-to-day tasks and ensuring accurate execution of booking and reservation processes.

Job Requirements

• At least 2 years of experience in reservations, customer service, or travel operations.
• Excellent communication skills written and verbal.
• Hotel Knowledge for KE & TZ
• Proficiency in MS Office i.e Excel, Word, PowerPoint.
• Attention to detail to ensure error-free bookings and documentation.
• Problem-solving skills to handle customer requests or complaints effectively.
• Basic knowledge of East African tourism destinations (Kenya, Tanzania, Uganda, Rwanda) is advantageous.
• Ability to work under pressure in a fast-paced environment.
• Careful and responsible for the job
• Proactive, with excellent negotiation and communication skills
• Strong logical thinking ability and good at mathematics

Key Responsibilities

• Daily reservation requests, changes, and cancellations with attention to detail.
• Handle provisional bookings, block bookings, and related follow-ups.
• Contract rates filling
• Research new hotels/request rates
• Generate quotations and invoices
• Assist in training & supervising the intern
• Act as the first point of contact for supplier communications and escalate major issues to the manager.