Log In
Sign Up
Key Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate and timely information to customers.
- Resolve customer inquiries and complaints with a focus on first-call resolution.
- Maintain detailed records of customer interactions in the system.
- Work under minimal supervision while adhering to company policies and standards.
- Meet and exceed individual and team performance targets.
Requirements
- Strong verbal and written communication skills.
- Must have a current certificate of Good Conduct
- Ability to work under pressure and handle high call volumes.
- A positive attitude, adaptability, and willingness to learn.
- Immediate availability to start working.
- Must be based in Nairobi.
