Tracking and Radio Control Room Operators
Full time @Securex posted 3 weeks ago in Information Technology Shortlist Email JobJob Detail
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
The Tracking and Radio Control Room Operators will be responsible for ensuring 24/7 focal point for all security coordination and communication as directed by the Security Specialist and Security Focal Points.
Main Responsibilities
- Acts as the 24/7 focal point for all security coordination and communications as directed by the Security Specialist or Security Focal Points.
- Operates as the 24/7 single point of contact (POC) for triaging all emergencies and networking to the appropriate resource while maintaining an electronic log of all incidents.
- Serves as command and control node for routine and emergency situations by maintaining communications with the security guard force personnel, the security site supervisor/manager and the Security Specialist/Security Focal Points.
- Operates all emergency communications equipment to include UHF/VHF/HF radios, satellite phones, landlines, vehicle tracking system and cell phones.
- Frequent, proactive monitoring and tracking all client’s and vendor vehicles on mission using the ‘Track 24’ platform in tandem with radio/cell-phone checks with the drivers.
- Monitors the CCTV system for the country Office and acts as initiator for shelter in place and lock down protocols.
- Conduct daily checks to ensure that all client’s security monitoring, tracking and operating systems are functional and reports any faults to the client’s Security Specialist.
- Maintains an updated list of point of contact numbers and residence locations for all international and national Client’s residential Staff/Consultants and VMs.
- Providing customers with the organization’s service and product information.
- Completing call notes and call reports as necessary and updating them.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of all incidents, inquiries, complaints, and actions taken.
- Give feedback to the client on all incidents and complaint.
- Conduct periodic equipment inspections and routine tests in order to ensure that operations standards are met.
- Update all monthly reports and share with the head of the department on monthly basis as per the deadlines issued
Minimum Requirements and Competencies
- Bachelor’s degree in information Technology, Security Management, or a Business related field
- Have proven experience of at least 5 years in the field of operating radio communication systems and equipment, preferably in an international or foreign environment
- Proven experience in radio control operations, including real-time vehicle tracking and monitoring
- Very good knowledge of radio equipment and radio operation procedures
- Very good knowledge in first aid and basic firefighting, attested by relevant certificates
- Proficiency English, both written and Verbal.
- Excellent knowledge of the national legislation and the internationally recognized governing principles (i.e. legality, necessity, proportionality and accountability) on the use of force and firearms.
- Clean criminal record, attested by a certificate of good character issued by the competent law enforcement authorities.
- Bachelor’s degree in information Technology, Security Management, or a Business related field
- Tech-Savvy, well conversant with Microsoft Office, excel and Power Point and capable of quickly learning new software applications
