Job Detail
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
Role Outline
To plan, manage and coordinate all HGV drivers’ activity in the country in order to ensure cost effective and quality service is rendered to the client (internal & external) in line with DHL Supply chain strategy.
Key Responsibilities
Operational Management
- To ensure both internal and external customers are treated with respect by drivers and always receive the highest possible level of service.
- Ensure the availability of competent drivers to always meet customer requirements.
- Lead and manage a team of drivers.
- Appropriately handle customer grievances or queries related to HGV drivers.
- To act as the principal operational liaison between DHL supply chain management and the team.
- Build a trusted relationship with the control tower, workshop, and operation colleagues to ensure efficient execution of driver duties.
- Appraise management on general driver activities, challenges, and outcomes on a day-to-day basis.
- Work closely with the driver trainer.
- Observe and enforce all DHL supply chain statutory and industry best practices obligations tied to driver management.
- Â Ensure all delivery paperwork, briefing/debriefing reports, preposition check list, weekly time sheets, and any other required paper is checked, appropriately filed, or forwarded to relevant personnel in a timely and organized manner.
- Evaluate the driver violation report and take appropriate measures
- Ensure the driver management department complies with company and local statutory obligations & legislations, health and safety, quality & BCM.
- Exceptions, right and night parking fees report.
- Responsibility of driver duty roster design to maximize driver availability to effectively serve the customer while appropriate rest periods (offs, leave, sick offs, etc.) are observed & cost controls in place (6th & 7th) day costs, allowances, etc.
- Develop a culture of respect and high performance within your team, closely follow the EOS, ensuring action plans are well formulated, followed & updated on MATT.
- To administer and report performance measurement of drivers, this includes the provision of data used to run the driver incentive scheme & the support of the same.
- Â To monitor, report, and propose corrective /preventive measures against any event or action that poses an operational or financial risk to DHL supply chain vehicular assets, consignments, and fuel.
- Management of the 6th & 7 the day.
- Drive KPIs to ensure contract fulfillment and meet DHL’s operational expectations.
- Maintain strong customer relationships.
Leadership & Stakeholder Collaboration
- Identify, develop, and empower team members to perform at their best.
- Foster an inclusive, collaborative, and high-performing workplace culture.
Qualifications & Experience
- Bachelor’s degree in Logistics, Supply Chain Management.
- Minimum of 5 years of experience in logistics.
- Fuel tracking.
- Manage and plan biweekly driver toolbox meeting.
- Proven experience in driver leadership.
- Experience in project management, people management.
- Strong analytical and problem-solving skills, with the ability to drive continuous improvement.
- Proficiency in MS Office and other relevant logistics management tools.
- A deep understanding of supply chain needs, particularly within Logistics environment.
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops and delivers high-quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management/colleague support to meet customer needs.
- Ensures strategies/plans are aligned and reflect others’ views.
- Develops strategies/plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging, and achievable objectives.
- Aligns resources and the organization within its own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions of continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability, recognition, and rewards, recognizing the contributions of others.
- Provides employees, colleagues, and business partners with candid and regular feedback.
- Provides employees with development opportunities.
Languages
- English – verbal and written.
