Role Outline

• The Transport Lead is responsible for overseeing daily transport operations to ensure the safe, compliant, cost-effective and efficient movement of goods. The role leads transport teams, manages fleet performance, ensures adherence to customer service requirements, and drives continuous improvement initiatives that enhance operational performance, safety and productivity.

About the role key duties and responsibilities

• Lead and coordinate daily transport activities to meet customer and business requirements.
• Monitor fleet utilisation and optimise vehicle routing, load planning and vehicle allocation.
• Maintain strong relationships with internal and external stakeholders.
• Monitor driver progress and address unforeseen challenges or deviations from plan promptly.
• Use transportation management systems and tracking tools to monitor shipments and vehicles in real time.
• Ensure on-time collection and delivery of shipments.
• Resolve operational issues and service disruptions promptly.
• Supervise transport controllers, planners, drivers and support staff.
• Conduct daily operational briefings and performance reviews.
• Develop employee capability through coaching, mentoring and training.
• Promote a positive safety culture and employee engagement.
• Ensure service levels meet or exceed contractual customer expectations.
• Oversee vehicle availability, utilization, maintenance and compliance.
• Monitor transport costs, including fuel, maintenance, labor and subcontractor expenses.
• Identify cost-saving and productivity opportunities without compromising safety or service delivery.
• Manage the performance of transport-related suppliers and contractors.
• Ensure compliance with transport legislation, road safety regulations and company policies.
• Ensure drivers hold valid licenses and permits and complete required training.
• Ensure loads depart within the agreed dispatch window and control delivery documents, keys, GPS devices, fuel cards and mobile phones.
• Coordinate resolution of delivery issues with customer service and relevant stakeholders.
• Maintain accurate transport records and operational documentation.

About you

• Diploma or degree in Logistics, Supply Chain Management or a related field; relevant professional qualification.
• 3-5 years of transport/logistics operations experience, with demonstrated responsibility for coordinating teams, resources and daily service delivery.
• 3-5 years in a transport logistics, supply chain or FMCG environment.
• Practical experience in dispatch planning, route and load optimization, fleet utilization, driver monitoring, transport scheduling, TMS/tracking tools, customer service and operational issue resolution.
• Experience supporting Kenya-based transport operations and applicable local road transport requirements.
• Fluent written and spoken communication.

Job Summary

• Responsible for managing the productivity of collections and recoveries agents by providing direction, instructions and guidance, for the purpose of achieving set targets within policy guidelines and regulations to minimize credit losses.
• Engaging 3rd party service providers providing collections and recoveries services
• Maintaining accurate records of customer communication relating to allocated portfolio
• Training, Monitoring and evaluation of internal recoveries agents and external debt collection agencies
• Ensuring external debt collection agencies deliver results on allocated portfolio

Job Description

Key accountabilities/Deliverables/Outcomes

Business Management – 30%

• Manage SME and Consumer business segment collections and recoveries as agreed with the line manager
• Drive and deliver excellent performance against agreed stretch targets while leading a team
• Be a contact point for customer escalations on collection and recoveries related matters affecting the team
• Drive and ensure completion of appropriate and timely collection actions by team in line with broad policy guidelines, collections strategy, process and regulatory requirements to prevent further aging of the credit facilities and prevent deterioration of portfolio

Customer Obsession – 20%

• Support team with correspondences to customer to ensure that the team’s collection portfolio operates well and that subsequent action to be taken on the account, if required, are not unduly delayed
• Embed world class customer service and standards at all times
• Be the first point of contact/escalation/resolution of customer issues affecting the team.
• Analyze customer issues, queries, complaints to determine root cause and deliver tactical and strategic improvements to team portfolio

People and Teamwork – 30%

• Provide regular performance related coaching and feedback ensuring a highly motivated and energized team with the capacity of achieving optimal performance levels
• Monitor team members’ participation via real-time call monitoring to ensure the
• training they are being provided is being put into use, and also to see if any additional training is needed
• Work with minimum supervision and ensure, that the line reports are kept fully informed always on all matters to be addressed within the team
• Build effective relationships with branch network and key support functions that will improve overall collections performance
• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, and best practice with a view of improving performance
• Embed performance management and personal development objectives for direct reports by developing and agreeing on individual performance objectives and measures
• Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development
• Ensure leave plan for the team is in place and adhered to

Controls (Mandatory for all roles) – 20%

• Ensure that the team delivers on collection control requirements in a robust and rigorous control environment
• Adherence to banking policies and procedures
• Ensure operational standards are maintained by team with achievement of high quality, manageable cost and high service level standards
• Review collections systems to ensure that they are adequately updated by team members with appropriate collection actions and taking necessary actions where this is not adhered to
• Undertake timely review and actioning of collections daily, weekly and monthly reports on the team’s portfolio of credit facilities and take appropriate actions in line with policy guidelines.
• Identify risks in the collection’s environment and drive for effective measures to mitigate the risks
• Support collections and recoveries to achieve satisfactory audit ratings

Role/Person Specification

Qualification

• University degree or equivalent professional qualification
• High degree of interpersonal skills when dealing with a range of people and situations.
• A good understanding of Absa Retail Group Credit Policies, collection & recoveries, Policy and collection& recoveries strategy
• Good knowledge of the general canons of good lending and credit risk assessment
• Basic knowledge of the bank’s customer service standards
• Understanding of the retail customer proposition and services
• Understanding of banking and debt management systems
• Good computer skills and ability to learn new software/applications quickly
• Knowledge of the Bank’s bookkeeping procedures and systems

Experience

• Understanding of the local competitor market
• Experience in operations management
• Customer service experience
• Relationship management experience
• Basic Risk Management techniques
• External debt collection agencies operations
• External vendors engagement model

Job Summary

To provide specialist advice and support in the development and implementation of product development, planning and associated service delivery processes, methods and techniques; enabling the provision of sound product development expertise.

Job Description

Job Purpose:

The role is accountable for driving sustainable revenue growth, active customer penetration, and lifetime value across Retail and Business Banking by:

• Owning the end-to-end transactional banking franchise (Payments, Branch-led transactions & FX-led transactions).
• Leading Customer Value Management (CVM) strategy across acquisition, activation, engagement, retention, and monetization.
• Translating customer behavior and data into commercial outcomes, while ensuring regulatory, risk, and operational resilience.

The role combines P&L ownership, customer lifecycle leadership, and data-driven execution to scale active customers and transaction intensity.

Key Accountabilities

Transactional Banking Strategy & P&L Ownership (20%)

• Own and deliver the transactional banking revenue and profitability targets, including Account services, Payments (domestic, cross-border, & Value-Added Services), Cash management & Transaction-led FX
• Define and execute a multi-year transactional banking growth strategy aligned to Retail & Business Banking objectives.
• Drive transactional primacy by positioning the bank as the customer’s main operating account.
• Continuously optimize product economics, margins, and cost-to-serve.
• Own the strategic partnerships agenda for Transactional Banking and CVM, with clear accountability for value creation, revenue impact, and customer adoption.
• Own transactional bundles, pricing tiers, and related value propositions.
• Align transactional propositions to customer life-stage, business maturity, and usage behavior.
• Ensure transactional propositions integrate seamlessly with lending, savings, insurance, and investment.

Customer Value Management (CVM) Leadership (15%)

• Own the CVM framework across the full customer lifecycle: Acquisition, Onboarding & activation, Usage growth, Retention & reactivation, and Value deepening
• Define and manage Key Value Drivers (KVDs) such as: Net Active Customers, Digital Actives, Transaction frequency & value, Product holding, Dormancy and churn
• Design and govern Always-On CVM programmes, event-based triggers, and segment-specific plays.
• Ensure CVM execution is measurable, prioritized, and commercially justified.
• Lead customer segmentation across Retail and Business Banking (e.g. mass, affluent, SMEs), leveraging advanced analytics to segment the customer base and predict behaviors, preferences, and needs.
• Design and manage cross-segment loyalty programs that increase customer retention and incentivize repeat engagement.
• Optimize customer onboarding, activation, and retention through tailored engagement strategies.
• Increase cross-product holdings and product usage over time through lifecycle management.
• Implement churn management programs to retain customers and win back lost clients.
• Drive long-term relationships by offering proactive solutions that fit customer needs.

Data, Analytics & Insights (10%)

• Champion a data-led operating model for transactional banking and CVM, leveraging targeted campaigns to increase product penetration and maximize customer lifetime value.
• Work with Data & Analytics teams to:
• Define standardized CVM metrics and dashboards
• Enable near-real-time performance tracking
• Translate insights into targeted actions
• Use behavioral data to inform: Pricing, Campaign design, Channels optimization, Fraud and risk mitigation decisions (in partnership with Risk)
• Use data-driven insights to identify cross-sell and upsell opportunities across the customer base.
• Work with the Product Data to gather actionable insights to inform decision-making.
• Continuously monitor customer feedback, behavior, and trends to refine the overall customer engagement approach.
• Use retention data to proactively engage at-risk customers and prevent churn.
• Provide regular reports on customer metrics and engagement outcomes to segment heads, product owners and management teams.

Digital & Channel Enablement (15%)

• Drive growth of digital transactional journeys (app, online, USSD).
• Increase self-service adoption while reducing manual and branch-dependent processes.
• Partner with Technology and Operations too:
  • Modernize transactional platforms
  • Improve reliability, uptime, and scalability
  • Support straight-through processing where feasible
• Continuously innovate to enhance digital product offerings based on customer feedback and evolving needs.
• Collaborate with IT and digital teams to improve user interfaces and remove friction points in digital banking.
• Track and drive adoption rates for digital products, ensuring key performance indicators (KPIs) are met.
• Ensure that digital onboarding is seamless, efficient, and customer centric.

Pricing, Commercialization & Revenue Assurance (20%)

• Own transactional pricing strategy, discount frameworks, and commercial guardrails.
• Ensure pricing is, Competitive, Risk-adjusted, Margin-protective
• Govern revenue leakage management, fee integrity, and pricing compliance.
• Lead commercial approvals for transactional deals within delegated authority.
• Use data to drive personalized offers and customer engagement strategies that maximize value generation and customer retention.
• Identify, evaluate, and prioritize payment, platform, fintech, ecosystem, and enterprise partners that accelerate, Transaction volume and velocity, Customer acquisition and activation and new use-cases across retail and business segments

Risk, Compliance & Operational Resilience (10%)

• Ensure all transactional and CVM activities comply with:
  • Central bank prudential guidelines
  • AML/CFT and financial crime controls
  • Data protection and consumer protection regulations
• Partner with Risk, Compliance, and Fraud teams to, balance growth with control and introduce intelligent controls within the transactional banking & customer value management domains.
• Accountable for operational resilience of transactional services, including incident response and remediation.
• Continuously assesses improvements for related processes and procedures relating to transactional banking and CVM.
• Owns the internal risk management and compliance activities to manage open risks, known management issues and audit findings.

Stakeholder & People Leadership (10%)

• Set clear performance goals for team members and ensure accountability for results.
• Act as a single point of accountability for transactional banking and CVM strategy execution across:
  • Distribution (Branches, RMs, Workplace Banking)
  • Marketing
  • Technology & Operations
  • Finance
  • Risk & Compliance
• Build and lead a high-performance team with strong commercial, analytical, and execution capability.
• Embed a culture of commercial discipline, customer centricity, and data-driven decision making.
• Facilitate training and development for team members to enhance skills and ensure continuous improvement.
• Foster a collaborative and innovative environment to encourage customer-focused strategies for the transactional banking and CVM function.

Preferred Qualification

• Bachelor’s degree in business, Finance, Economics, or related field
• Postgraduate qualification (MBA or equivalent) preferred

Preferred Experience

• 5 to 10 years’ experience in transactional banking, payments, or retail/business banking.
• Proven P&L ownership and delivery in a complex banking environment.
• Demonstrated leadership in CVM, analytics-driven growth, or customer lifecycle management.
• Strong understanding of payments, cash management, and transaction-led FX.
• Experience working with regulators and managing risk-intensive products.

Knowledge and Skills

• Knowledge and skills for the role include, expert-level understanding of transactional banking (payments, cash management, digital channels and transaction-led FX) and Customer Value Management (end-to-end lifecycle design, KVDs, triggers, and always-on execution), supported by strong P&L ownership, pricing and commercial structuring, and the ability to originate and govern strategic partnerships and commercial initiatives that deliver measurable revenue and customer outcomes.
• The role requires advanced capability in applying data and analytics to decision-making, together with sound regulatory, risk, and operational resilience understanding.
• Behaviorally, the role demands senior leadership presence, commercial drive, stakeholder influence, customer-centric judgement, accountability, and the ability to lead change at pace.
• Cognitively, it requires strategic and systems thinking, strong analytical reasoning, and high-quality decision-making with disciplined commercial judgement in complex, regulated environments.

As a Solids Control Operator, you will participate in the delivery of Fluids Environmental Services (FES) by assisting in the mobilization, operation, and demobilization of equipment (i.e. dryers, centrifuges, vacuums, screw conveyors, pumps, etc.).

As a Solids Control Operator, you will be responsible for:

• Preparing for jobs and performing tool maintenance, pre-job and post- job tool checkout
• Troubleshooting equipment, maintenance, ordering equipment and supplies.
• Adhering to all Baker Hughes Health, Safety and Environment policies and procedures.
• Completing job-related paperwork and other records for self and assigned crew and preparing daily reporting.
• Attending all required safety meetings and conducting all business activities in accordance with Baker Hughes policies, Legal & Compliance requirements, and Baker Hughes Core Values.
• Handling special projects as assigned.

Fuel your passion
To be successful in this role you will:

• Have a high school diploma or equivalent qualification
• Have 4+ years of related experience preferred and product line training required.
• Demonstrate solid computer navigation skills. Able to utilize computers for communication, daily job reporting and other work-related purposes is required.
• Demonstrate a mechanical aptitude and ability to work and communicate well with customers and employees
• Have ability to work on-call 24×7 and flexibility to work at job sites for extended periods of time.
• Have an awareness of Health, Safety and Environmental compliance and potential risks.

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Talk to us about your desired flexible working options when you apply.

As AMO Electromechanical Technician, you will be responsible for:

• Reading and interpreting blueprints, wiring diagrams, assembly prints and parts lists and follow formal procedures and mainteance practices.
• Assisting with activities to ensure repairs, scheduled and preventive maintenance on factory equipment are completed on-time and safely.
• Performing quality assurance activities required by manufacturing or engineering specifications and ISO requirements to ensure compliance.
• Collaborating with cross-functional teams and customers to provide technical guidance and troubleshooting knowledge.

Fuel your passion

To be successful in this role, you will:

• Have a diploma or any relevant degree
• Have 3-4 years of maintenance-related experience in electro-mechanical drilling function
• Have previous experience with Baker Hughes (preferred)
• Display an advanced mechanical aptitude and experience with general hand tools and precision measuring equipment
• Demonstrate the ability to identify problems and be able to develop solutions

Job Description Summary

• Mastercard is a global technology company specializing in the payments industry. Our mission is to connect and empower an inclusive, digital economy that benefits everyone, everywhere by ensuring transactions are safe, simple, smart, and accessible. Utilizing secure data and networks, strategic partnerships, and passion, our innovations and solutions support individuals, financial institutions, governments, and businesses in realizing their greatest potential
• Our decency quotient, or DQ, drives our culture and influences everything we do both within and outside of our company. With connections spanning more than 210 countries and territories, we are committed to building a sustainable world that unlocks priceless possibilities for all

Overview

• Mastercard is looking for a talented Principal Software Engineer to join the Mastercard Foundry Research and Development team in Nairobi. In this role, you will be working with a highly agile development team building innovative large-scale software platforms and solutions from ideation to release.
• Our team is built on a foundation of research and development, mining innovation internally, innovating new product lines with emerging technology, managing new products from inception to market validation, and engaging strategically with start-ups to shape the future of commerce with and for our customers.
• At Mastercard Foundry, you will help define the future of commerce through new product development, emerging technology research, and thought leadership.

About the Role:
As a Principal Software Engineer, you will:

• Lead the architecture & design of software systems and applications
• Influence architecture decisions across multiple teams
• Collaborate with product teams to understand requirements, identify solutions, and provide technical thought leadership
• Ensure solutions meet corporate security standards and adhere to operability principles.
• Drive a culture of engineering excellence
• Build great relationships with technical peers across the organization

All About You

• Broad experience as a Software Engineer / Full Stack Developer
• Working experience across a variety of languages and frameworks
• Experience designing distributed, mission-critical, highly available systems supporting millions of transactions daily
• Deep understanding of resiliency, fault tolerance, and scalability patterns
• In-depth knowledge of Public Cloud platforms, containers , and container orchestration
• Hands-on technical leader who consistently demonstrates leadership, builds trust, develops talent and inspires the team
• High-energy, detail-oriented and proactive with the ability to function under pressure with minimal supervision
• Has a passion for continuous learning and enjoys challenging opportunities
• Strong communication skills – both verbal and written – with strong relationship-building, collaborative skills and organizational skills
• Drives outcomes through strong commitment to timely delivery of key objectives
• Demonstrates strong decision-making skills

Required Experience

• 12 plus years of software engineering experience in enterprise-scale environments.
• 5 plus years of experience in technical leadership, architecture, or principal engineering roles.
• Proven track record designing and delivering large-scale distributed systems.
• Experience leading complex engineering initiatives across multiple teams.

Sales Management:

• Collaborate with the frontline staff to meet potential customers and provide professional insurance planning services & presales information.
• Analyse customers’ financial situation and identify their financial needs, recommend relevant Insurance solutions to best suit their needs.
• Recommend and decide appropriate sales distribution and delivery channels, provide quality after sales – services to maintain the customer relationship & solicit referral business to expand the customer base.
• Working closely with frontline staff to optimize the sales results.
• Continuous Product training & development across the specific segment.
• Manage sales productivity through joint review with segments heads.
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches.
• Support product development & deployment of appropriate systems and procedures to support sales and service for Banca.
• Increase in penetration of Insurance products across client segments.
• Organize and deliver and present at least one segment specific webinar each week with a minimum of twenty clients. Support may be obtained from ISP or external stakeholders.
• Report to segment head daily on team participation
• Organize at least one sales meeting and one training meeting weekly for the segment front-liners
• Bancassurance Customer Value Proposition (CVP) Management:
• Look after and deliver a strong CVP for all bancassurance products.
• Work with product managers to identify market growth/ cross-sell opportunities to increase product holdings and improved revenues.
• Initiate, execute and manage marketing programmes and strategies in line with business.
• Active analysis and review of all customer bases to understand customer profiles, behavioural and lifestyle traits (including product holding mix, revenue contribution, behavioural/ lifestyle analytics) to identify opportunities for increasing customers’ insurance wallet share (total value).
• Keeping abreast of market competition, industry practices and best practices to constantly improve on overall business performance.
• Ensure brand compliance for all above and below-the-line communication according to Standard Chartered Bank’s local/ global standards and relevant Insurance Partner.

Portfolio Management:

• Proper tracking of Bancassurance Products sales (volume/revenue) to ascertain quality, growth trends etc across the support branches/channels.
• Proper management of Banca compliance processes that guide sales processes and product management to mitigate mis-selling and ensure ‘Treating Customers Fairly’ applies.
• Marketing Management:
• Help plan and implement marketing strategies to acquire, expand and retain profitable relationships and grow market share.
• Identify target customers’ financial, insurance and service needs: review, recommend and implement products / service offering in liaison with Product Manager.
• Provide assistance in directing, motivating, training and coaching sales distribution / delivery staff.
• Processes
• Establish a comprehensive sales process for products and services and guide its implementation across all segments and branches.
• Support product development & deployment of appropriate systems and procedures to support sales and service for Banca.
• Increase in penetration of Insurance products across client segments.

People & Talent

• Key Talent Themes required for a successful Insurance Specialist:
• Motivation: Competitor, Intensity
• Influence: Action Orientation, Courage
• Work style: Connectivity between Sales & Customer Centricity, Delegator, Planner
• Relationship: Accountability, Builder, Contribution, Encourager
• Thought Process: Growth Orientation, Performance Orientation

Risk Management & Governance

• Ensure internal controls are in place, monitor for compliance, review for changes in systems, policies & regulations.
• Fully comply with all policies, procedures, Key Control Standards to achieve satisfactory audit grades in local & Group audits.
• KYC / money laundering: Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principle s in relation to identifying our customer, knowing our customer, reporting suspicious transactions, safeguarding records and not disclosing suspicions to customers.
• Support the Business head and Business unit head in driving Operational Risk Framework (ORF) management and compliance effort at the business and unit level respectively.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

External

• Customers: Engagement and relationship management
• Segment General Managers: Segment collaboration/coaching
• Branch managers and Team Leaders: Support & partnership to deliver superior customer
• Investment Advisors and RMs: Experience
• Other Wealth Specialists: Consultation / advise to customers
• Country Operations & Technology: Cross sell (based on customer’s needs)
• HR & L&TD: Technology and Operations support on customer requests
• HR & training matters

Skills and Experience

• Knowledge of insurance products (Life & General)
• Analytical skills
• Sales skills
• Public Speaking – Presentation
• Client Portfolio Management
• Collaboration
• Interpersonal skills

Qualifications

Education

• Degree in any Business-related field
• Certifications
• Certificate of Proficiency in Insurance

Job Overview

• The Software Developer will be part of the METAL team which is responsible for delivering products that support the collection, management and visualization of KPIs relevant to higher-level decision-making for CRRD Programs.
• The Software Developer will build and support data tools that drive decision-making across IRC, working with platforms like PowerApps, Power BI, Databricks, and Azure SQL. They will be a skilled contributor to the CRRD Data & Analytics team with strong experience in Microsoft PowerApps and Power Automate.
• Specific tasks include data platform development, support, configuration, technical assistance and routing of technical issues, 2nd line help desk support, and participation in setting standards for processes, data quality, data security, and systems configuration.
• The Software Developer will report to the Technology Development Lead. They will work closely with other developers, QA, Project Manager and the Program Data Systems Product Manager.

Major Responsibilities

• Design, develop, and maintain PowerApps and Power Automate solutions
• Support development and rollout of organization-wide data products in collaboration with METAL and sector experts
• Create technical documentation including system diagrams and implementation manuals
• Implement and maintain data quality processes and development standards
• Ensure compliance with IRC’s data protection, confidentiality, and security policies
• Provide Tier-2 and Tier-3 technical support, including issue routing and resolution
• Collaborate with IT and data engineering teams on systems integration
• Review software requirements and translate them into development tasks
• Contribute to setting and enforcing standards for processes, data quality, and system configurations
• Provide hyper-support during pilot phases of technology rollouts
• Perform other duties as assigned

Key Working Relationships

• Position Reports to: Technology Development Lead
• Direct Reports: None
• Management in Partnership: None

Key Internal Relationships: 

• METAL Product Managers
• METAL QA Analyst
• METAL Project Manager
• IT Data Team

Desired Experience and Skills

• At least five years of experience working in the technology domain to develop and roll out data platforms for programs – out of which, at least three years of experience developing, implementing, and supporting PowerApps applications for large and complex programs.
• Experience in source code and version control platforms, for example, GitHub, Azure DevOps, or similar.
• Strong in team development processes including pair programming, shadow sessions, code reviews, and other strategies to ensure high-quality programming.
• Strong code quality assurance practices including unit testing, integration testing, as well as regression testing to ensure quality of the code getting shipped into production.
• Ability to effectively communicate in English both in verbal (i.e., day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications.
• Strong analytic curiosity and innovative problem-solving skills using a system thinking approach.
• Demonstrable ability to work both independently and in a dynamic, cross-functional team structure.
• Demonstrable ability to establish and maintain working relationships across all departments and levels of the organization.

Education:

• Bachelor’s degree in computer science, Information Technology, or related discipline
• Experience with Databricks, Dataverse connectors, APIs, and Microsoft Azure
• Certifications such Microsoft Power Platform Developer are an added advantage

Are you a people person who can build strong client relationships AND get results?

Do you have the confidence to engage clients, resolve concerns, follow up on outstanding payments and turn commitments into actual collections? Then this opportunity is for you!

Ayaz Properties Limited is looking for a results-driven Customer Relations Officer to join our team and take ownership of client relationships and account collections.

What You’ll Do:

• Build and maintain strong relationships with clients.
• Drive timely collection of outstanding client balances.
• Conduct daily follow-ups on due and overdue accounts.
• Handle and resolve client queries and complaints professionally.
• Follow up on payment commitments and client documentation.
• Maintain accurate and up-to-date client records.
• Work closely with Sales, Finance, Legal and Management to resolve client matters.
• Prepare regular client and collection performance reports.
• Support client retention, referrals and repeat business.

What We’re Looking For:

• Diploma/Degree in Business Administration, Sales, Marketing, Customer Relations, Real Estate or a related field.
• Experience in real estate, customer relations and collections is an added advantage.
• Excellent communication, negotiation and follow-up skills.
• Strong customer service and relationship-management skills.
• Results-oriented, organised and able to meet collection targets.
• Professional, confident and persistent in handling clients and overdue accounts.

About the Role

• The Finance Officer will be responsible for supporting daily financial operations, including provide efficient, timely and accurate financial management information and expertise to enable timely reporting, management, decision-making and safeguard the organization’s assets from loss arising from fraud or error.
• This role requires sound financial knowledge and attention to detail, directly contributing to RWMT\’s mission of achieving organizational excellence.

Your Responsibilities Will Include:
 Financial Management

• Maintain projects financial records including updating Project cashbooks in Odoo e.g.
• General ledgers and journal.
• Process and verify financial transactions, payment vouchers, liquidations and other supporting documents
• Support in preparation, co-ordination and control of budget including budget forecasts and budget tracking.
• Maintain cash flow projections and actual cash analysis.
• Review monthly bank reconciliation of all bank accounts.
• Ensure monthly trial balances and final accounts are correctly done i.e. income and expenditure & balance sheet.
• Maintain proper filing and safeguarding of financial documents and support internal and external audits.
• Review payroll and ensure all statutory deductions are filed as per the set timelines.
• Ensure monthly financial reports are compiled according to donor specifications.
• Review, consolidate and submit accurate and timely financial reports for donors and trustees.
• Ensure timely preparation for Audit and effective implementation of recommendations.

Risk Management

• Ensure that RWMT does not suffer any financial or material loss through fraud and error by ensuring that cash and all assets are safeguarded by closely monitoring and maintaining an adequate system of internal control.
• Ensure adequate insurance for all premises, furniture and equipment.
• Ensure that RWMT complies with all the legal, regulatory and audit requirements, including submitting relevant reports to the management.

Inventory Management

• Oversee the implementation of inventory checks and stock movement procedures.
• Ensure maintenance of Fixed Asset register.
• Engage Operations Manager to ensure quarterly procurement schedule is aligned to quarterly budgets.
• Ensure timely payments of procurements for project supplies and equipment.
• Ensure that Inventory Goods Received Notes are correctly received and signed.
• Ensure that periodic inventory counts are undertaken.
• Authorize all internal and external requisitions before issues or cash disbursements for procurement is done.
• Oversee weekly and monthly inventory reporting

Governance and Management

• Ensure adherence to RWMT’s Financial Policy and Procedures Manuals, generally accepted accounting standards and statutory reporting requirements.
• Attend workshops and forums as organized by the donors or RWMT.
• Filing annual returns with Kenya Revenue Authority.

Other Duties and Responsibilities

• Perform any other duties and responsibilities which may be assigned by the Founding
• Trustee/Executive Director, Trustees and management from time to time and which are related to the achievement of RWMT’s mission and vision.

WHO WE ARE LOOKING FOR

Level of education:

• Bachelors degree in Finance, Accounting, or other relevant disciplines; OR a Diploma in
• Accountancy with relevant experience

Specialized Training/Professional Qualifications

• CPA Part II/Section 3 or above; progress toward full CPA qualification is an advantage.

Other competencies:

• Detail oriented and well-organized
• Requires strong interpersonal, communication, negotiation, and administration skills.

Job experience:

• At least 2–3 years relevant experience in accounting/finance.
• Experience in an NGO, donor-funded organization, TVET institution or multi-unit organization is an added advantage.
• Experience with accounting/ERP syst
• Ems, particularly Odoo, is an advantage.
• Knowledge of Excel, online banking, financial reporting and accounting systems.

Other information

• The role is based in our main office in a rural area in the Western part of Kenya. We are about 15 km from the nearest town. Due to the nature of work working hours might extend on some days.

JOB PURPOSE

• To ensure that the Bank’s overall risk & compliance framework, specifically under internal processes and procedures, regulatory, statutory, KYC & AML guidelines is acceptable and there is full compliance to the same within the bank. To carry out risk assessments and advise on areas of improvement.

KEY RESPONSIBILITIES

• Identify and assess the compliance risks associated with the bank’s current and proposed future business activities, including new products, new business relationships and any extension of operations or network on an international level
• Conduct Risk assessments and develop Key risk indicators for monitoring and reporting
• Maintain and update the bank’s risk registers
• Stress testing of the various key risks facing the bank
• Conduct internal AML and KYC trainings as provided by CBK prudential guidelines.
• Carry out compliance reviews and Snap checks on compliance with the bank’s internal procedures and policies
• Monitor implementation of audit recommendations
• Review transactions to ensure that high-value transactions are identified and appropriately reported to the regulator
• Prepare and file the monthly and quarterly compliance reports to the CBK
• To perform any other duty as assigned in line with the organization’s goals and objectives

QUALIFICATION AND EXPERIENCE REQUIREMENTS

• University degree in Accounting, Commerce, Economics or Business Management/Administration or related business degree
• Certified Chartered Accountant/ Certified Public Accountant.
• Current member of Institute of Certified Public Accountants of Kenya
• (ICPAK) with a valid membership Certificate
• CISA (Certified Information Systems Auditor) and/or CIA (Certified Internal Auditor) qualifications will be an added advantage
• 3 years’ experience in banking