Job Purpose

• We are seeking a Director, Franchise Operations, to serve as the End‑to‑End Orchestrator for the Franchise Operations team and a senior leader in partnership with our bottling partner(s). This role operates horizontally across the Franchise and system, ensuring strong alignment across Commercial, Marketing, RGM, Finance, Supply Chain, and Insights.
• This role serves as the primary integrator for the GM’s commercial agenda, providing leadership oversight, connectivity, and execution discipline across functions and the bottler. The Director is accountable for ensuring priorities are aligned, resources are in place, and plans are translated into consistent results.
• This position blends Franchise Operations leadership with enterprise thinking, cross‑functional partnership, and disciplined integration of plans, priorities, and budgets. The mandate is to deliver near‑term commercial impact while advancing capabilities, processes, and operating rigor that enable sustainable, long‑term growth.
• If you are passionate about orchestrating complex agendas, influencing across a matrixed system, and converting strategy and data into action in the market, we want you on our team.

What You’ll Do for Us:

Franchise & Bottler Leadership

• Ensuring clarity, alignment, and follow‑through across Franchise, bottler, and cross‑functional stakeholders.
• Provide senior thought leadership with the bottler, shaping a focused agenda that balances short‑term execution priorities with a long‑term capability and growth roadmap.
• Lead joint performance routines across revenue, volume, share, distribution, visibility, and asset productivity; drive corrective action plans with clear ownership, timelines, and impact targets.

End‑to‑End Integration & Orchestration

• Act as the core horizontal integrator, connecting Commercial, Marketing, RGM, Finance, Supply, and Insights to ensure cohesive planning and execution.
• Ensure commercial priorities and marketing strategies are fully aligned, sequenced, and resourced across the Franchise and system.
• Identify interdependencies, risks, and trade‑offs across initiatives and proactively drive resolution.

Budget, Performance & Governance

• Orchestrate the cross‑functional operating and budget agenda, ensuring investments are aligned to priorities and performance expectations.
• Own Franchise‑level Direct Marketing Investment effectiveness, translating insights into actionable interventions and performance decisions.
• Maintain disciplined operating rhythms, governance forums, and escalation mechanisms to ensure results delivery.

Execution Excellence & Results Delivery

• Orchestrate outcome‑focused sprints on pricing compliance, in‑store visibility and displays, cooler placement and productivity, and outlet expansion.
• Co‑lead route‑to‑market improvements and pilots (direct, indirect, micro‑distribution) with the bottler; scale proven models.
• Anticipate and mitigate operational, supply, and competitive risks through proactive scenario planning and issue resolution.

Franchise Capability & Ways of Working

• Act as a senior capability leader for the Franchise team, strengthening end‑to‑end thinking, execution management, and cross‑functional collaboration

Qualifications & Requirements:

• Bachelor’s degree in business, Engineering, Marketing, Finance, or related field required
• 12+ years of CPG experience in sales, commercial operations, franchise, or trade marketing; experience partnering with bottlers is a strong plus.
• Proven track record delivering near-term commercial results while building longer-term capabilities with cross-functional teams.
• Strong analytical skills and comfort with multiple data sources (e.g., NielsenIQ, Kantar, sell-in/sell-out, cooler telemetry/IoT, footfall/mobility, geospatial & sociodemographic); demonstrated ability to source new data when needed.
• Fluency in BI tools (e.g., Power BI) and advanced Excel; SQL/Python are a plus but not required.
• Ability to influence without direct authority, manage senior stakeholders across cultures, and communicate insights simply and persuasively.
• Understanding of local market dynamics.
• Willingness to travel as required to support franchise team and partner engagement.

What We Can Do For You:

• Career Development: The Coca-Cola Company offers a wide range of resources and programs to support your career development, including global learning programs and leadership development programs.
• Exposure to World Class Leaders: Availability to global leaders that will expand your network and expose you to emerging technologies and techniques.
• Agile Work Environment: We embrace agile with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate.

Job Description

• Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

Responsibilities

Leadership and Direction

• Communicate the local action plan; explain how this relates to the function’s strategy and action plan and to the broader organization’s mission and vision; motivate people to achieve local business goals.

Customer Relationship Management / Account Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

Sell Customer Propositions

• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer’s needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

Operations Management

• Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

Promoting Customer Focus

• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

Key Account Management

• Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

Customer Relationship Development / Prospecting

• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

Budgeting

• Track budgets and report variances to more senior colleagues.

Organizational Capability Building

• Provide coaching to team members to develop their skills.

JOB SUMMARY

• Working closely with the Area Manager, formulates and implements the overall business Strategy for the branch while assessing the business opportunities to grow a quality portfolio, drive digital and agency banking adoption, and Bancassurance, through client acquisition, retention, and strong relationship management. Manage the branch and offer leadership to staff, the remote sales team, and the Sales Consultant in the formulation and implementation of business growth and development strategies at the branch. The job holder is expected to aggressively drive the branch growth and profitability targets by identifying, developing, and maintaining profitable relationships with customers.

KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Business Growth & Development
• Relationship Management, customer service & retention
• Branch strategic alignment
• Leadership & People Management-Growth, retention, and development of motivated and high-performing teams
• Risk & Compliance
• Brand visibility & Marketing
• Branch Operations
• Cost Management

KEY RESPONSIBILITIES

Branch Strategic Alignment

• Develop and implement branch business initiatives and turnaround strategy in line with Faulu business strategies for the performance of branch growth and profitability.

Business Growth and Development

• Lead business growth and development of the branch, agencies, and other alternative service outlets attached to the branch.
• Drive sales of all products and services at the branch level through offering leadership and motivation to the sales team, sales drives, liaison with key relationships, and stakeholders.
• Initiate, nurture, and ensure profitable business relationships and Partnerships with the customers, community, and government structures while developing business opportunities in line with the Bank’s long-term strategy and annual business plans. Always keep up with changing customer needs and competitors to ensure that the Bank remains competitive and promptly reacts to changing market conditions and customer needs.
• Responsible for growth quality of the Branch’s Business portfolio; Assets and Liabilities to constantly achieve income, quality, and portfolio growth targets.
• Responsible for customer growth and retention through quality client recruitment, onboarding, cross-selling of products, and excellent customer relationship management in alignment with the bank’s targets and monitoring businesses.

Brand Visibility & Marketing

• Adopt strategic marketing by always developing a competitive advantage in the dynamic marketplace and leveraging Faulu’s distinctive capabilities to drive value.
• Promotion of Faulu’s brand visibility and image: Being the Key liaison point with the community, participate in community affairs to increase the company’s visibility and to enhance new and existing business opportunities
• Liaising with the business unit leaders, Marketing, and Product development team, to review existing products for fit and alignment with changing customer needs, to recommend improvements or changes as necessary.
•  Strategically position Faulu as a Trader’s Bank through consistent messaging to current and potential clients.
• Ensure proper allocation and display of merchandising materials in accordance with Marketing and Bank’s guidelines.

Leadership and People Management

• Manage and lead the branch team in achieving/ surpassing the set business targets through setting smart performance targets for direct reports, providing regular feedback and guidance through coaching and mentorship.
• Development of a high-performing team at the branch level through training, mentorship, and special assignments.
• Put in place a proper succession plan by constantly developing capabilities within the team, mentoring and coaching the identified successors.
• Responsible for Human Capital function at the branch and constantly consults with HC for clarity on day-to-day interpretation of the HR policy and procedures.
• Effectively track team members’ participation and uptake of personal development programs provided by the Bank such as internal and external training and development opportunities to track staff development
•  Ensures adherence to Faulu Human Capital policies and procedures and adherence to laid-down grievance and disciplinary procedures to ensure a conducive work environment.
• Responsible for the enhancement of staff motivation and engagement through unique staff recognition initiatives at the branch

Cost Management

• Lead in optimal utilization of people, financial, and technical resources within the branch.
• Budget planning continuous evaluation of branch financial performance against budgets through proper cost management and continuous budget planning, and taking remedial actions where necessary

Relationship Management, Customer Service & Retention

• Provide superior level of customer relationship management and promote the customer retention, sales and service culture.

Branch Operations

• Observe the branch opening and closing procedure as per CBK requirements.
• Ensures total adherence to health and safety requirements through continuous monitoring of systems, procedures, and workflows, and taking corrective action when necessary.
• Responsible for all Branch security procedures, including branch opening and closing procedures, camera surveillance and maintenance, video monitoring, robbery, and fire drill procedures.
• Ensures there is no breach of the branch cash limit in adherence to the regulator’s guidelines.

Audit, Risk and Compliance

• Chair the Branch Credit Committee and ensure compliance to Credit policy & procedures.
• Monitor and ensure 100% compliance to all the company policies, processes, procedures and other controls.
• Enhance the appropriate controls and monitoring mechanisms for the development of high-quality lending.
• Ensure full compliance with Central Bank of Kenya guidelines and appropriate provisions of the Microfinance with respect to lending.
• Ensuring full compliance with the Occupational Health and Safety (OHS) and Environmental Social Management (ESM) policy and procedure in day-to-day branch business.

SKILLS, KNOWLEDGE & COMPETENCIES

• Business Strategy Implementation Skills
• Good presentation skills
• People management skills
• Excellent data entry and typing skills.
• Sales / Marketing skills
• Financial analytical skills
• Customer service skills
• Strong communication and negotiation skills
• Strong relationship management skills

Competencies Required

• Excellent interpersonal skills
• Proven sales and business growth capability.
• Aggressive and self-driven, and able to work with minimal supervision.
• Demonstrated Leadership Capability
• Proven decision-making and problem-solving capability
• Team leader/player
• Ability to offer mentorship support preferred

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in a business-related field from a recognized university

Additional Qualifications/Experience (Preferred, Not A Requirement)

• Advanced training in Business Management.
• Master’s in business or related field preferred
• 6 years of experience with at least 3 years of managerial experience with a proven track record for the delivery of superior results
• Experience in lending /credit
• Experience in MFI or financial institutions

Job Description

• The Sales Manager – Alternative Channels will be responsible for developing, managing, and growing strategic partnerships across Alternative Distribution Channels, including Microfinance Institutions (MFIs), Savings and Credit Cooperative Organizations (Saccos), professional associations, affinity groups, aggregators, fintechs, and other strategic partners. The role will drive sustainable revenue growth by identifying and acquiring new business opportunities, strengthening existing partnerships, and delivering innovative insurance solutions across Life, General Insurance, and Health business lines.
• The incumbent will have full accountability for business development, premium growth, profitability, retention, and cross-selling of Life, General Insurance, and Health solutions across the Alternative Channels portfolio. The role will focus on expanding market penetration, growing partner productivity, and maximizing customer value through tailored insurance propositions that meet the needs of partner institutions and their customers.

KEY TASKS AND RESPONSIBILITIES

Business Development & Sales

• Identify, engage, negotiate, and onboard strategic distribution partners including Microfinance Institutions (MFIs), Saccos, professional associations, affinity groups, aggregators, fintechs, corporates, and other alternative channel partners for the distribution of Life, General Insurance, and Health products
• Drive growth of direct business through staff referrals, lead generation initiatives, and strategic partnerships
• Develop and execute sales strategies to increase insurance penetration and market share across all assigned alternative channels
• Present, pitch, and close insurance solutions for individuals, SMEs, and institutional clients across Life, General Insurance, and Health business lines
• Build and maintain a robust sales pipeline to achieve and exceed premium growth, revenue, profitability, and retention targets
• Identify opportunities for cross-selling and upselling across the Old Mutual product portfolio

Partnership & Relationship Management

• Build and maintain strong relationships with key stakeholders, including partner executives, decision-makers, board members, association leaders, and direct clients
• Serve as the primary relationship manager for assigned partners, ensuring effective engagement, service delivery, and business growth
• Conduct regular business reviews with partners to evaluate performance, identify opportunities, and address challenges
• Collaborate with internal stakeholders to ensure seamless partner onboarding, implementation, and ongoing support

Product Development & Market Expansion

• Work closely with Product Development, Underwriting, Claims, Operations, and Marketing teams to design and enhance insurance solutions that meet the needs of alternative channel partners and their customers
• Gather market intelligence, customer insights, and competitor information to support product innovation and market expansion
• Identify emerging market opportunities and recommend new distribution models, products, and partnerships
• Support the rollout and adoption of new products and solutions across alternative distribution channels

Training, Capacity Building & Partner Enablement

• Develop and deliver training programs for partner staff, intermediaries, and internal teams to improve product knowledge and sales effectiveness
• Conduct customer awareness campaigns, financial literacy initiatives, and product education sessions to drive insurance uptake
• Support and coordinate staff referral initiatives to enhance direct business acquisition
• Provide ongoing coaching and support to partners to improve productivity and customer experience

Portfolio Management, Compliance & Risk Management

• Manage the profitability, retention, and quality of the alternative channel’s portfolio
• Ensure all partnerships, business activities, and sales practices comply with regulatory requirements, internal policies, and governance standards
• Work closely with Risk, Compliance, Operations, and Claims teams to mitigate operational and business risks
• Support claims resolution and service recovery initiatives to enhance customer satisfaction and partner confidence
• Monitor portfolio performance and recommend corrective actions to improve results

Performance Management & Reporting

• Track and report on key performance indicators, including premium growth, revenue, profitability, retention, partner productivity, pipeline conversion, and customer satisfaction
• Prepare regular business performance reports, market updates, and strategic recommendations for management
• Monitor achievement of sales targets and develop action plans to address performance gaps
• Provide insights on market trends, competitor activities, and partnership opportunities to support business decision-making

QUALIFICATION AND EXPERIENCE

Academic & Professional Qualifications

• Bachelor’s degree in business administration, Finance, Insurance, Marketing, Economics, or a related field from a recognized institution
• Professional insurance qualifications such as AIIK, ACII, Dip CII, or other relevant certifications will be an added advantage
• Relevant certifications in sales, relationship management, bancassurance, project management, or business development will be an added advantage

Experience

• Minimum of 3–5 years’ experience in business development, sales, relationship management, partnership management, or distribution within the insurance, banking, financial services, healthcare, fintech, SACCO, MFI, or related sectors
• Proven track record of delivering sales growth, achieving revenue targets, and managing strategic partnerships
• Experience in Life Insurance, General Insurance, Health Insurance, or multi-line insurance distribution is highly desirable
• Demonstrated experience in developing and managing alternative distribution channels, including SACCOs, MFIs, professional associations, affinity groups, aggregators, fintechs, corporates, or direct sales channels
• Experience in digital insurance distribution, embedded insurance, platform partnerships, or technology-enabled sales models will be an added advantage

KEY SKILLS AND COMPETENCES

• Strong negotiation and persuasion skills
• Excellent communication and interpersonal skills
• Ability to analyze data and market trends to drive business growth
• Customer-centric approach with problem-solving capabilities
• Ability to work independently and manage multiple stakeholders

KEY ATTRIBUTES

• Entrepreneurial mindset with the ability to identify and seize opportunities
• Strong analytical skills to assess partnership potential and performance
• High emotional intelligence and ability to navigate complex relationships
• Experience in insurance digital sales and partnerships is highly desirable

Your Career

• The Regional Account Manager partners with our customers to secure their entire digital experience. You’re motivated by the desire to solve critical challenges facing our customer’s secure environment, so you’re prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you’re responsible for leading and driving sales engagements.
• Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we’ve developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.

Your Impact

• As a Regional Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Qualifications
Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in the networking and/or security industry
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Identifies problems, reviews data, determines the root causes, and provides scalable solutions
• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
• Excellent time management skills, and work with high levels of autonomy and self-direction

About the Role

Reporting to the Internal Audit Manager, the position holder will be responsible for providing independent and objective assurance and consultancy services to management in order to improve overall operations, with specific emphasis on the effectiveness of risk management, control, and governance processes for the General Insurance Business.

Key Responsibilities

• Test subsidiary and support functions’ internal control processes;
• Plan, coordinate, and review the work of Internal Audit Assistants;
• Visit Branch and Regional Offices to conduct process reviews;
• Prepare audit work papers and quarterly reports according to the audit work plan and present for review to the Internal Audit Manager.
• Take minutes of the Board Audit and Risk Committee as and when assigned by the Internal Audit Manager
• Conduct fraud investigations as and when the need arises.
• Conduct performance appraisal for internal audit assistants; and
• Planning the work of Internal Audit Assistants.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in a business-related field.
• CPA II, CISA (systems), or CIAAn
• Insurance Professional Qualification is desirable
• Minimum of 4 years’ experience. At least 2 years’ experience in the Big 4 audit firms or an organization similar in size or larger than CIC Group is an added advantage
• Knowledge of current technological developments/trends in the area of expertise and knowledge of software requirements for the audit of system procedures
• Basic knowledge of regulations by AKI and IRA
• Excellent communication skills – written, oral, presentation, and report writing
• Ability to maintain the highest levels of integrity and objectivity
• Flexibility in mobility

Position Summary

•  We are seeking a Guest Service Ambassador to ensure an exceptional and memorable guest experience. The role involves managing guest feedback, resolving complaints, collecting arrivals feedback, and driving positive online reviews. The successful candidate will actively engage with guests, support service improvement through reporting and analysis, and ensure adherence to hotel SOPs, standards, and Health & Safety policies.

Responsibilities

• Ensure guests have a pleasant and comfortable stay throughout
• Manage guests’ experience by making sure all complaints are reported and sorted to achieve guests’ satisfaction.
• Develop an efficient image by constantly interacting with guests
• Responsible for 100% reviews, Generation, and Management.
• Meet all day in arrivals (100%) and collect feedback-KPI
• Following up on negative feedback from dissatisfied guests, both during and post-stay
• Liable for any negative feedback on review channels.
• Analysing guests’ feedback and providing strategic direction to improve the overall rating continuously.
• Prepare daily, weekly, and monthly reports on reviews and feedback
• Must be present in the hotel guest areas and should maintain proper decorum at all times
• Adhere to the Hotel’s standards and SOPs for guest services at all times, ensuring a high level of quality service.
• Adhere to the hotel’s Health and Safety policies  and procedures
• General office duties as assigned by the GSM

Job Purpose

• A reach stacker operator is a very key person in container/package handling in Yard operations. He ensures that the machine is working within SWL and coordinates with clerks, ensuring safety while handling containers or packages.

Key Responsibilities

• Inspecting the machine before starting day-to-day activity through a checklist.
• Stacking and unstacking containers in allocated storage area in blocks.
• Delivery/loading of containers to respective assigned trucks.
• Placing containers at customs verification area.
• Offloading and loading Out of Gauge container & packages using slings

Qualifications and Experience

• O-level or equivalent
• Certificate in Plant Operations
• Valid, relevant driving license
• Basic knowledge of mechanics
• 3 Years’ Experience

KEY RESPONSIBILITIES

• Private Right of way (Right of Entry)/site acquisition-FTTx-Estate access, Apartments, Multi-Dwelling Units (MDUs), Gated Communities-Negotiation with Property owners.
• Supervision of site acquisition agents, providing necessary support, verification, and approval of site acquisition data.
• Public Right of Way-acquire necessary permits from County Governments, Road Authorities-KeNHA, KURA, KeRRA, NEMA, KCAA.
• Review/verification of legal license agreements, lease or agreement/commercial agreements with landowners for spaces, Macro & Micro sites, BTS-GSM sites from the agent, and handover to the customer.
• Ensure acquired sites are deployed successfully, and sort out any issues raised by stakeholders/project-affected persons.
• Reporting.

QUALIFICATIONS AND REQUIREMENTS

• Academic Degree in Property Management, Project Management, Real Estate, Telecommunications, or a related field. Familiarity with the property management sector is a plus.
• 1 to 2 or More years of experience. Good English level.
• Knowledge in Computer skills (MS Office, digital tools-CRM,…). in ISO Standards
• Strong teamwork and cross-functional collaboration skills. Ability to work onsite or travel. Diligent character and customer-oriented.
• Willingness to learn new skills: Quality of project management and implementation plan deliverables, Telecommunication Technologies.

Job Purpose

• The Corporate Communications Manager exists to protect, build, and strategically advance DIB Kenya’s reputation, voice, and public standing as the country’s leading Shariah-compliant bank. This role is responsible for designing and executing an integrated corporate communications strategy that spans media relations, regulatory stakeholder engagement, internal communications, executive positioning, employer branding, and crisis management.
• This role designs and executes the strategic communications architecture to support the business and ensures how the bank is perceived by the media, regulators, employees, corporate clients, and the communities it serves is always aligned to its business ambitions. The role translates the bank’s heritage into a compelling, credible Kenyan narrative that builds trust, attracts deposits, and strengthens the bank’s commercial position.

Key Responsibilities

Corporate Communications

• Develop and execute DIB Kenya’s corporate communications strategy, covering media, internal audiences, regulators, and corporate stakeholders.
• Produce and distribute high-quality press releases, corporate announcements, leadership statements, and bank milestone communications, ensuring alignment with DIB Group communications standards.
• Maintain a bank-wide communications calendar, ensuring all key dates, milestones, product launches, and strategic events are planned and communicated proactively.
• Oversee the production of the bank’s annual report communications sections and stakeholder presentations.
• Draft CEO speeches, Board presentations, and stakeholder correspondence to the highest standard of executive communication.

Media Relations

• Build, manage, and deepen relationships with key media stakeholders across print, broadcast, online, and trade publications in Kenya and the East Africa region.
• Develop a proactive media placement strategy that generates regular, positive coverage of DIB Kenya’s business milestones, Islamic banking education content, and community contributions.
• Manage all media enquiries, coordinate press briefings, and oversee the bank’s spokesperson function, ensuring all media engagements are aligned, accurate, and on message.
• Monitor media coverage, produce weekly and monthly media monitoring reports, and calculate earned media value.
• Build relationships with financial, business, Islamic finance, and lifestyle journalists to ensure consistent and high-quality coverage.

Internal Communications

• Work closely with HR to design and manage a structured internal communications programme to ensure all employees are informed, engaged, and aligned with DIB Kenya’s strategy, culture, and values.
• Develop and distribute the bank’s internal newsletter, leadership messages, town hall facilitation materials, and all-staff communications.
• Partner strategically with Human Resources in communicating organisational changes, policy updates, and culture-building initiatives.
• Manage internal crisis communications, ensuring staff are informed accurately and promptly during periods of change or uncertainty.

Executive Communications & Thought Leadership

• Support the CEO and ExCo in building their personal profiles as credible industry leaders through keynote speeches, media appearances, op-eds, and speaking engagements.
• Develop a thought leadership calendar that positions DIB Kenya’s leadership at key Islamic finance, banking, and business events in Kenya and across Africa.
• Write and edit executive communications including speeches, articles, LinkedIn content, award submissions, and industry commentary.
• Prepare briefing notes, media training support, and talking points for all senior leadership external engagements.

Reputation Management

• Develop and maintain DIB Kenya’s reputation management framework, including issues management protocols, crisis communications playbooks, and stakeholder escalation pathways.
• Monitor brand sentiment, media narratives, competitor positioning, and public perception, providing regular intelligence reports to the Head of Marketing, Brand & Communications and the CEO.
• Lead the bank’s response to reputational risk events, coordinating across Legal, Compliance, HR, and the CEO’s Office.
• Ensure all public-facing communications are compliant with Central Bank of Kenya regulations, DIB Group policies, and Islamic banking principles.

Stakeholder Engagement

• Manage DIB Kenya’s relationship with key external stakeholders including the Central Bank of Kenya, Kenya Bankers Association, Shariah advisory bodies, and relevant industry associations.
• Develop a structured stakeholder engagement plan, ensuring regular and value-adding touchpoints with regulators, government bodies, and community leaders.

Employer Branding

• Develop and execute, in partnership with HR, DIB Kenya’s employer brand strategy, positioning the bank as an employer of choice in Kenya’s financial services sector.
• Partner with HR to create compelling recruitment communications, career portal content and campus engagement programmes.
• Manage DIB Kenya’s LinkedIn Careers presence, Glassdoor profile, and broader talent attraction communications.
• Build the bank’s reputation as a diverse, inclusive, and values-driven employer with a strong Shariah-compliant culture and genuine career development commitment.
• Produce employee testimonial campaigns, staff spotlight features, and behind-the-scenes content that humanise the DIB Kenya brand.