Description

Supports nurses and doctors by providing basic patient care, monitoring vital signs, and helping patients with daily hygiene and mobility

Responsibilities

• Help patients with washing, dressing, grooming, and using the bathroom while preserving their dignity.
• Clinical Support: Measure and record vital signs like temperature, pulse, and blood pressure under nurse supervision.
• Mobility Assistance: Assist patients to move safely around the facility or transition from a bed to a wheelchair or toilet.
• Patient Comfort: Serve meals, help patients eat, change bed linens, and keep patient rooms clean.
• Observation and Reporting: Monitor patient health and report any sudden changes, concerns, or medical emergencies to senior medical staff.

Qualifications

• Communication: Listen well and talk clearly with patients, families, and medical teams.
• Compassion: Show empathy, patience, and respect toward all patients.
• Documentation: Keep accurate and clear daily records of patient care.
• Teamwork: Work closely with nurses, doctors, and other healthcare providers

ABOUT THE ROLE

• Reporting to the Pharmacy Manager, the Pharmaceutical Technologist will support the safe, accurate, and efficient preparation, dispensing, and inventory management of medications across Premier Hospital’s pharmacy units, while ensuring compliance with safety and regulatory standards.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• Diploma in Pharmacy.
• At least 2 years’ experience, with at least 1 year in a busy hospital setting.
• Proficiency in MS Office Suite, including Excel, Word, and PowerPoint.
• Excellent written and oral communication skills.
• Good interpersonal skills and ability to work effectively within a team.
• Ability to work under pressure with minimum supervision in a fast-paced environment.

ABOUT THE ROLE

• Reporting to the Customer Experience Coordinator, the Customer Experience Officer will support the efficient delivery of customer service, enhance patient and visitor satisfaction, manage patient flow and enquiries, and maintain high standards of service across the hospital.

MINIMUM REQUIREMENTS / QUALIFICATIONS

• Diploma in Front Office Operations, Hospitality Management or a related field.
• Formal training in customer service or customer care.
• 2-3 years of experience in a customer-facing role within a busy service environment.
• Experience in a hospital or healthcare setting is an added advantage.
• Strong interpersonal and communication skills.
• High levels of empathy, patience, and problem-solving ability.
• Excellent time management and organizational skills.

Key responsibilities:

• Assisting with food preparation for our restaurants, functions, and hotel operations
• Preparing ingredients and basic dishes to the required standard
• Supporting the Chef team during busy service periods
• Maintaining a clean, organised and hygienic kitchen
• Following food safety and hygiene procedures
• Assisting with stock preparation and kitchen organisation
• Working as part of a team to ensure smooth and efficient kitchen operations

Qualifications

• Culinary qualification or training preferred.
• 1–2 years’ experience in a professional kitchen, preferably in a 4- or 5-star hotel.
• Basic knowledge of food preparation and kitchen operations.
• Good teamwork, willingness to learn, and ability to work under pressure.

• Plan and host scheduled TikTok Shop live sessions to showcase and sell products
• Demonstrate product features, pricing, and offers clearly and accurately during live sessions
• Engage actively with viewers — answering questions, responding to comments, and encouraging purchases in real time
• Maintain a consistent live schedule (e.g., set days/times per week) to build a returning audience
• Monitor and report basic session performance (viewers, engagement, units sold, revenue) after each session
• Prior experience hosting TikTok/Instagram lives or livestream selling (an advantage, not mandatory)
• Confident, engaging on-camera presence and clear spoken communication in English and Kiswahili
• Basic understanding of TikTok Shop, social commerce, or willingness to learn quickly
• Comfortable with product demos and handling live audience questions
• Reliable, punctual, and able to commit to a fixed live schedule
• Basic phone/photography/lighting setup knowledge is a plus

About the Role

• We are seeking a highly organized, proactive, and client-focused Training Delivery Coordinator to support the successful planning and delivery of professional training programs.
• The role will coordinate the operational aspects of training delivery from the point of confirmation through completion and post-training follow-up. This includes coordinating trainers, participants, venues, training materials, schedules, assessments, certificates, logistics, and internal teams.
• The successful candidate will play a key role in ensuring that every training program is professionally organized, delivered on schedule, and provides a positive experience for both participants and clients.

Key Responsibilities

Training Program Coordination

• Coordinate confirmed classroom, virtual, customized, and corporate training programs.
• Develop and maintain training delivery schedules and implementation checklists.
• Ensure all training requirements are confirmed before the start of each program.
• Coordinate with internal teams on upcoming training assignments, participant requirements, and delivery readiness.
• Track multiple training programs simultaneously and ensure all milestones are met.

Trainer Coordination

• Coordinate with assigned trainers and facilitators before each training program.
• Confirm trainer availability, schedules, course requirements, and delivery expectations.
• Ensure trainers receive the correct course outline, participant information, training schedule, venue details, and relevant client requirements.
• Follow up on trainer presentations, exercises, assessments, case studies, and other required materials.
• Escalate trainer availability or delivery concerns early enough for corrective action.
• Support the coordination of replacement trainers where necessary.

Participant Coordination

• Communicate with participants before training to provide joining instructions, schedules, venue information, virtual links, and other relevant information.
• Maintain accurate participant lists and attendance records.
• Respond to participant questions relating to training logistics and program arrangements.
• Coordinate participant onboarding at the beginning of training programs.
• Ensure participant requirements are communicated to trainers and relevant internal teams.

Training Venue & Logistics Coordination

• Coordinate training venues, conference facilities, accommodation, transport, refreshments, equipment, and other logistics where applicable.
• Confirm venue bookings and training room requirements.
• Ensure classrooms are appropriately prepared before training begins.
• Confirm availability of projectors, flipcharts, stationery, internet connectivity, extension cables, and other training resources.
• Work with suppliers and service providers to ensure agreed services are delivered correctly.

Virtual Training Coordination

• Set up and coordinate virtual training sessions using platforms such as Zoom, Microsoft Teams, or other approved platforms.
• Share meeting links and joining instructions with trainers and participants.
• Support trainers and participants with basic technical issues during virtual sessions.
• Monitor attendance and participation during online programs.
• Ensure virtual learning materials and recordings, where applicable, are properly managed.

Training Materials & Documentation

• Coordinate preparation and distribution of participant training materials.
• Ensure course materials are complete and available before training begins.
• Maintain accurate training files and supporting documentation.
• Coordinate printing or digital distribution of manuals, presentations, exercises, assessments, and other learning materials.
• Ensure participant registration forms, attendance sheets, evaluation forms, and other required documentation are completed.

Assessments & Evaluation

• Coordinate pre-training assessments, post-training assessments, quizzes, evaluations, and participant feedback.
• Ensure evaluation forms are completed at the end of training programs.
• Compile participant feedback and submit reports to the relevant internal teams.
• Highlight significant participant concerns or positive feedback requiring management attention.

Certificates & Post-Training Administration

• Coordinate preparation and issuance of training certificates.
• Verify participant names and attendance before certificates are issued.
• Ensure certificates are issued within agreed timelines.
• Maintain accurate certificate and training completion records.
• Coordinate post-training communication with participants and clients.
• Support preparation of training completion reports where required.

Client Experience

• Maintain professional communication with clients throughout the training delivery process.
• Ensure client expectations relating to logistics and delivery are understood and followed.
• Provide timely updates regarding training arrangements.
• Support the resolution of operational issues before they negatively affect the client experience.
• Escalate significant client concerns to the appropriate internal team.

Internal Coordination

• Work closely with Sales, Client Relations, Learning & Development, Finance, Marketing, and Trainer Management teams.
• Participate in training handover meetings before program commencement.
• Ensure information provided by the sales team is correctly transferred into training delivery.
• Provide regular updates on upcoming, ongoing, and completed programs.
• Flag risks, delays, resource gaps, or operational issues early.

Qualifications & Experience

• Bachelor’s degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations, or a related field.
• At least 2–4 years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration, or operations.
• Previous experience in a training company, consulting firm, conference facility, professional services organization, university, or corporate learning environment will be an advantage.
• Experience coordinating multiple programs, events, or projects simultaneously is highly desirable.

Skills & Competencies

• Strong coordination and organizational skills
• Excellent attention to detail
• Strong verbal and written communication
• Customer service orientation
• Time management and prioritization
• Problem-solving ability
• Ability to manage multiple assignments simultaneously
• Strong follow-up skills
• Professional stakeholder management
• Ability to work under pressure and meet deadlines
• Good Microsoft Office or Google Workspace skills
• Familiarity with Zoom, Microsoft Teams, and virtual learning platforms
• Basic reporting and data management skills

Personal Attributes

We are looking for someone who is:

• Highly organized
• Proactive and dependable
• Detail-oriented
• Professional in communication
• Comfortable working with trainers, participants, corporate clients, and service providers
• Able to anticipate problems before they affect training delivery
• Calm and solution-oriented when plans change
• Strong at following through until tasks are fully completed

Reports to: Chief Operating Officer

• Pearl Hospital is seeking a proactive and dependable Human Resource Officer to manage day-to-day HR operations and help build an accountable, supportive and high-performing workplace.

Key responsibilities

• Manage recruitment, onboarding, contracts, staff records and separation processes.
• Monitor attendance, leave, probation, contract renewals, staffing levels and payroll inputs.
• Coordinate performance appraisals and follow up agreed staff and departmental actions.
• Support disciplinary processes, grievance resolution and employee relations.
• Develop, update and implement HR policies, procedures and standard documentation.
• Coordinate staff orientation, training, recognition, engagement and succession initiatives.
• Maintain HR reports and provide management with reliable information on staffing, turnover, absenteeism, overtime and other workforce indicators.
• Ensure compliance with Kenyan employment laws, professional requirements and hospital policies.
• Advise departmental leaders on routine HR and people-management matters.

Qualifications and experience

• Bachelor’s degree in Human Resource Management or a related field.
• At least three years of relevant generalist HR experience.
• Current membership with the Institute of Human Resource Management.
• Sound working knowledge of Kenyan employment and labour laws.
• Practical experience in recruitment, performance management, employee relations, disciplinary processes and HR administration.
• Strong documentation, Excel, reporting and organisational skills.
• High integrity, discretion and ability to work with minimal supervision.
• Experience in a hospital or healthcare organisation is an added advantage.
• CHRP-K qualification is an added advantage.

Job Summary

• To drive new business sales targets through all channels. The role works with Administrators, Brokers and Independent/tied Agencies as well as direct clients, through relationship building and timely support.

Reports To: BUSINESS ACQUISITION SPECIALIST

Key Responsibilities

• To understand and fulfil clients’ needs through products understanding and making recommendations to the sales team on business acquisition opportunities.
• To ensure a culture of effective and efficient service delivery to customers within Group Life team to ensure customer retention and satisfaction.
• To provide technical support to Group Life & Pension Schemes distribution channels to enhance business acquisitions to meet organizational growth objectives.
• To support the agents and intermediaries in preparing tender documents in alignment with tender requirements.
• To ensure smooth onboarding of new business (documentations).
• To implement the credit control policy within Group Life Schemes to ensure revenue collection.
• To effectively improve the risk exposure to deliver greater shareholder value within set limits.
• To maintain and promote effective internal and external stakeholder relationships.
• To provide relevant and accurate management information to all relevant stakeholders in order to support business growth objectives.
• To concentrate on all lines of business: Brokers, Agents, Direct, and Affinity by providing quotes.
• To gather market intelligence, issue quotes and make sure they are competitive and follow up prospects for closure.
• To do member education and training of our products to intermediaries, prospects and existing clients.
• To organise for a reward programme and bonding sessions.
• To enhance cross-selling across GLA clients and achieve organic growth in the existing GLA portfolio.
• Analysing and updating contracts related to group risk schemes among them; review of treaties, recommend for amendments/endorsements and review of treaty effect on the business.

Qualifications

• Bachelor’s degree (insurance option preferred), Actuarial Science or Business related.
• Professional qualification in Insurance (ACII or AIIK).

Experience

• At least 2 years’ experience in life insurance or similar experience in a reputable organization.

Competencies

• In-depth understanding of insurance operations and concepts.
• Knowledge of insurance regulatory requirements.
• Understanding of business acquisition processes.
• Knowledge of underwriting and claims procedures.
• Customer service skills.
• Adhering to principles and values.
• Delivering results and meeting customer expectations.

About the Role

• This role provides critical day-to-day coordination for the Crop Sourcing Team. This role ensures smooth operational execution in their respective value chains by managing sourcing calendars, tracking KPIs, and generating performance reports. The Specialist helps align field and office-based teams with tools, schedules, and data insights that keep aggregation activities on track.

Responsibilities

• Maintain and update daily/weekly sourcing trackers and dashboards
• Monitor performance vs. seasonal targets and flag potential bottlenecks
• Support planning and rollout of aggregation timelines and logistics coordination
• Prepare reports, summaries, and visual dashboards for leadership and field teams
• Coordinate execution resources (forms, tools, logs) for sourcing teams
• Serve as the bridge between strategy and field execution through real-time insights
• Design and pilot loyalty or incentive schemes to boost farmer retention and supply volumes.
• Ensure compliance with the set quality thresholds
• Identify gaps in farmer engagement and recommend targeted support interventions.
• Design and maintain the TA-facing aggregation toolkits, briefing materials and quality routines
• Build trackers, tools and reports crop-agnostic by design, so teams and portfolios can move across value chains without rework.
• Manage Coordinators, Supervisors and the crop sourcing team below them.

Career Growth and Development

• We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Critical Thinking: Ability to analyze complex problems and develop effective, evidence-based solutions that enhance project outcomes.
• Organizational Excellence: Exceptional personal organization and attention to detail, ensuring efficiency and accuracy in project execution and documentation.
• Positive Work Ethic: A proactive attitude, demonstrating a strong commitment to teamwork and collaboration across diverse teams and stakeholders.
• Continuous Learning and Adaptability: Eagerness to learn new concepts, teach others, improve existing processes, and innovate operational strategies to enhance project effectiveness.
• Humility and Empathy: A humble approach to leadership, valuing the contributions of others and prioritizing the needs of smallholder farmers and stakeholders.
• Passion for Community Development: A genuine commitment to serving smallholder farmers and improving their market access and livelihoods.
• Numerical and Analytical Skills: Strong quantitative skills for data collection, analysis, and interpretation, enabling informed decision-making and performance evaluation.
• Stakeholder Engagement: Proficient in building and maintaining relationships with diverse stakeholders, facilitating collaboration and driving project success.
• Project Management Expertise: Familiarity with project management principles and methodologies to effectively plan, execute, and monitor projects.

Knowledge:

• Industry Experience: Prior experience in agricultural operations, market access projects, or agribusiness, with a focus on smallholder farmers and value chains.
• Understanding of Certifications: Knowledge of relevant certification processes (e.g., FSSC 22000, Rainforest Alliance, GlobalGAP) and their impact on market access and product quality.
• Crop production: Practical understanding of tree crops and value chain productivity levers
• Regulatory Knowledge: Awareness of relevant regulations and compliance requirements affecting smallholder farmers and agribusiness operations.

The Opportunity

We’re seeking a detail-oriented SAP Procurement Specialist to support global users of SAP S/4HANA (MM). You’ll play a key role in keeping procurement operations running smoothly resolving queries, maintaining data accuracy, and supporting system workflows, access, and vendor management.

This is a high-volume, hands-on role ideal for someone who thrives in a structured, process-driven environment.

Key Responsibilities

• Provide front-line support for SAP procurement queries and transactional issues (PR, PO, MIGO, GR/IR)
• Maintain approval workflows, hierarchies, and procurement data integrity
• Manage SAP user access, roles, and security compliance
• Administer vendor master data, ensuring accuracy and compliance
• Support reporting, data analysis, and continuous improvement initiatives
• Deliver user training and collaborate with global stakeholders

Essential Skills & Experience

• SAP S/4HANA MM expertise (Procurement / P2P), ideally SAP certified
• Strong hands-on experience in SAP operational/system support
• Knowledge of workflows, master data, and access controls
• Ability to manage high-volume queries and troubleshoot issues effectively
• Advanced Excel skills (data tracking, reporting, analysis)
• Excellent attention to detail and problem-solving skills
• Strong communication skills with a service-oriented mindset

Desirable

• Experience with SAP Finance / Projects / Grants
• International or NGO experience
• Additional languages (e.g., French or Spanish)